Adetola Akinmade

Technical Program Manager & Data Analyst

Talent

Lagos, Lagos50 USD/hourMember since 16 May 2023

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About

Strategic and Result-driven Business and Technical Director with over 15 years of experience in the telecommunications industry. Demonstrated success with two different start-ups- MTN Group with over 260 million subscribers is the 8th largest global mobile operator and the biggest in Africa & Middle East, and Natcom, a fast-growing 4G LTE/VoLTE start-up that grew its subscriber base to a quarter of a million in 24 months. Skilled in leading cross-functional teams, driving cost efficiency, and optimizing network performance; adept at harnessing leading technologies to accomplish core business goals and managing large-scale projects to achieve substantial revenue growth.

Experience

Business Intelligence and Analysis: Provided monthly insights on KPIs, analyzed network data to identify trends and potential issues, and improved customer satisfaction by 15%.
Customer Experience: Initiated and developed a program for managing customer experience and improving service response time by 80%. Improved customer NPS ranking by 30% to a 9.2 score
Technical Support: Hired/trained 40 network professionals for technical support, optimizing the performance of 13,000 2G/3G sites for 60M subscribers across 36 states.
Result Oriented: Planned and executed $7 million in cost savings through in-sourcing and upskilling of in-house resources during infrastructure optimization and re-engineering.
Performance Management: Improved network quality and optimization, reducing customer complaints by 40%, and achieving end-to-end network performance management and surveillance.
Project Management: Directed and optimized network operations centers with high-performing teams, and led cross-functional teams in customer experience improvement projects.
Key Expertise: 2G/ 3G/ 4G/5G/VoLTE/ Fixed Broadband, Fiber, UMTS/IP/WiMAX/LTE, Internet of Things, Cloud, Data Centre operations /Big Data/, Smart devices, Mobile broadband/AI, ICT, Telecom, and Business Quality Management and Improvement systems (TQM, ISO 9001, ITIL, ETSI, ITU, BSI, 3GPP)