Adeyemi Adeitan

Results-driven Customer Experience Professional with 5+ years of proven remote expertise in customer support, operations, and process innovation for international organizations. Demonstrated track record of delivering exceptional service across email, phone, chat, and social media to multicultural client bases, while driving measurable improvements in customer satisfaction, operational efficiency, and team performance. Skilled at managing high-volume inquiries, resolving complex complaints, implementing process improvements, mentoring teams, and maintaining customer retention in fast-paced, multicultural environments.

Certified in HubSpot and experienced with CRM systems and video production tools. Seeking a remote CSR or Customer Success role with a tech/SaaS or EdTech company to leverage multilingual capabilities, technical expertise, and proven ability to scale customer support operations.

Customer Experience & Operations Lead at EA Yoruba (2022-06 – 2026-05)

International Online Education Platform

• Managed 500+ monthly customer inquiries across email, WhatsApp, phone, and social media with 96% first-contact resolution rate and 4.8/5 average customer satisfaction rating
• Served international student base across 15+ countries; provided multilingual support and culturally sensitive customer service to learners from diverse backgrounds
• Resolved 95% of complaints to customer satisfaction; reduced complaint resolution time from 48 hours to 24 hours through systematic process optimization
• Coordinated student onboarding process for 200+ new learners annually; reduced onboarding time by 30% through streamlined workflow design and documentation
• Managed communications between students, instructors, vendors, and management; maintained 99% email response accuracy across all stakeholder groups
• Mentored 7 customer service team members to independently handle complex cases with minimal intervention, demonstrating strong leadership and training capability that improved team efficiency and customer satisfaction
• Led strategic process improvement initiative: Introduced video content translation from Yoruba to English using DaVinci Resolve, enabling non-Yoruba speaking learners to access content with multilingual subtitles. Initiative received positive learner feedback, with students reporting improved language acquisition and content comprehension
• Documented customer interactions and created comprehensive knowledge base articles; reduced repeat inquiries by 25% and improved team onboarding efficiency
• Demonstrated career progression within organization: began as Office Assistant, promoted to Translation Head based on performance, then advanced to Operational Lead with corresponding salary increases, reflecting consistent value delivery and expanded responsibilities

Secretary & Red-Carpet Host at NOFSID Global Resources (2020-01 – 2022-12)

• Managed client communications via email and phone; maintained detailed client database and scheduling records with high accuracy
• Served as primary point of contact for customers, visitors, and event attendees; ensured professional first impressions and maintained positive brand representation
• Coordinated 50+ client appointments and internal meetings; achieved 98% on-time coordination success rate
• Responded to customer inquiries within 2-hour SLA; maintained 92% customer satisfaction score

Owner & Customer Service Representative at Self-Employed (2018-01 – 2020-12)

Food Business (Direct-to-Consumer E-commerce)

• Managed ~50 monthly customer orders and inquiries independently; maintained active customer base of 25+ repeat clients with 60% repeat business rate, demonstrating strong relationship management and customer retention
• Responded to all customer inquiries same-day, ensuring swift issue resolution and high customer satisfaction
• Resolved customer concerns professionally and efficiently; maintained 4.7/5 customer rating across platforms
• Coordinated all operations including customer communications, order fulfillment, and logistics for growing D2C business
• Demonstrated entrepreneurial skills in business operations, customer service, and digital marketing in competitive e-commerce environment

Bachelor of Arts in English Language – Olabisi Onabanjo University (2014-12)

Diploma in Education & Language Instruction