Afolalu Kehinde

Dynamic and dedicated hospitality professional with experience at Billionaire Hotel, excelling in customer service and guest relations. Proven ability to handle high-pressure situations while maintaining service excellence. Skilled in safe food handling and active listening, ensuring a welcoming environment and prompt service that enhances guest satisfaction. Keeping track of multiple tables at once, prioritizing orders, and turning tables efficiently without rushing guests.

Waitress - Billionaire Hotel, Ibadan - Ibadan

(2025)

• Dynamic and dedicated hospitality professional with experience at Billionaire Hotel, excelling in customer service and guest relations.
• Proven ability to handle high-pressure situations while maintaining service excellence. Skilled in safe food handling and active listening, ensuring a welcoming environment and prompt service that enhances guest satisfaction.
• Keeping track of multiple tables at once, prioritizing orders, and turning tables efficiently without rushing guests.
• Ability to process bills, handle cash/card payments, and manage split checks or discounts correctly

Front Desk Receptionist - Brava Hotel, Ibadan - Ibadan

(2021 - 2023)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Developed strong working relationships with team members, fostering a positive work environment.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

First Leaving Certificate - Heritage Primary School Ibadan (2000 - 2008)

SSCE - Our Lady of Apostles (2008 - 2014)

Bachelor's Degree - Philosophy - National Open University