Agayoh Caleb

Dedicated and results-oriented professional with experience in customer service, facility supervision, and team coordination. Possesses strong communication, leadership, and interpersonal skills developed through hands-on experience in customer relations and workforce supervision. Skilled in problem-solving, staff management, customer engagement, and service delivery.

A detail-oriented individual with a strong work ethic, committed to achieving organizational goals and maintaining high standards of professionalism.

Customer Service Representative - Ardor and Appeal Limited - Abuja

(2023-01 - 2025-12)

• Responded to and resolved an average of 40+ customer inquiries weekly through effective communication and problem-solving.
• Maintained a customer satisfaction rate of over 90% by providing timely and professional support.
• Reduced customer complaint resolution time by approximately 20% through proactive follow-up and issue tracking.
• Assisted in customer retention efforts, contributing to repeat business and positive client relationships.
• Collaborated with operational teams to improve service delivery and customer experience.
• Maintained accurate customer records and service documentation with a 95% accuracy rate.

Supervisor - Tatum Bank - area 3 Garki Abuja

(2025-01)

• Supervised and coordinated daily activities of over 20 cleaning personnel across multiple banking facilities.
• Improved operational efficiency by 25% through effective task allocation and workforce management.
• Conducted staff training sessions that enhanced compliance with workplace health and safety standards.
• Achieved 98% attendance compliance through effective team monitoring and scheduling.
• Reduced service-related complaints by 30% through routine inspections and quality-control measures.
• Ensured consistent cleanliness and maintenance standards, contributing to a safe and professional banking environment.
• Prepared weekly operational reports and provided recommendations that improved services

Bsc - Sociology - Benue State University Makurdi (2023)

Mass Communication - Fidei Polytechnic Gboko (2015)