Agnes Onukwunma

Warm, professional and customer-focused hospitality and front-desk professional with experience welcoming guests, handling customer enquiries, coordinating front-facing operations and maintaining smooth day-to-day service. Experienced as a Front Desk Officer/Secretary, with additional hands-on experience as a Cashier and Waitress in a bar/hotel environment. Skilled in guest reception, customer service, communication, payment handling, order support and maintaining a positive guest experience.

Seeking a Hostess position where strong interpersonal skills, presentation and service experience can be used to create a welcoming experience for guests and support the hospitality team.

Front Desk Officer / Secretary - Fohow Limited

(2025-01)

• Manage the reception area, welcome clients and direct them to the appropriate healthcare consultants, supporting an efficient and professional first point of contact.
• Handle phone correspondence, respond to email enquiries and schedule consultations, demonstrating strong communication and guest-facing service skills.
• Maintain organized front-desk operations and support smooth daily administrative activities.
• Track inventory and maintain accurate records, contributing to reliable day-to-day operations.

Cashier / Waitress - Bar/Hotel

Hospitality Experience

• Welcomed and attended to guests in a friendly and professional manner, helping create a positive dining and hospitality experience.
• Served guests, supported order taking and responded promptly to customer requests while maintaining courteous service.
• Handled cash and customer payments accurately and responsibly while maintaining attention to detail.
• Worked efficiently in a busy hospitality environment, balancing guest service, teamwork and multiple requests.
• Used strong interpersonal skills to communicate with guests, understand their needs and provide helpful assistance.
• Supported a clean, organized and welcoming service environment.

Program Assistant - Community Development Initiative

(2024-05 - 2024-12)

• Supported community outreach activities and coordinated tasks to ensure smooth program delivery.
• Conducted stakeholder surveys and collaborated with teams to organize public forums and improve participant engagement.

Bachelor of Science (B.Sc.) - Public Administration - National Open University of Nigeria (NOUN) (2021-09 - 2025-06)