Microsoft IT System Administrator / Technical Support Engineer
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Dedicated and results-driven Microsoft IT System Administrator / Technical Support Engineer with over 5 years' experience in IT support, cloud technologies, and banking IT operations. Skilled in managing Microsoft 365, Azure services, Active Directory, and enterprise monitoring solutions. Proven ability to diagnose and resolve complex technical issues, optimize IT operations, and deliver exceptional end-user support.
Strong background in Microsoft environments with hands-on expertise in troubleshooting, automation (PowerShell), and IT service delivery.
I am a dedicated and results-oriented IT professional with over five years of experience in technical support, system administration, Microsoft 365 administration, cloud technologies, and enterprise IT operations. Throughout my career, I have successfully provided end-user support, maintained IT infrastructure, and ensured the smooth operation of business-critical systems.
My expertise includes Microsoft Entra ID administration, Microsoft Intune device management, Multi-Factor Authentication (MFA), Conditional Access Policies, Microsoft 365 support, and identity and access management, device registration and Application registration on Microsoft Entra. I have extensive experience troubleshooting and resolving complex technical issues across Windows environments, Microsoft 365 services, Azure platforms, and enterprise applications.
In my current role, I provide technical support for device enrollment and management through Microsoft Entra ID and Intune, assist users with authentication and access-related issues, and ensure the effective administration of cloud-based services. I also support system performance, user account management, software deployment, and endpoint management to maintain operational efficiency.
Additionally, I possess strong hands-on experience in Windows installation, configuration, and troubleshooting. I am skilled in resolving operating system issues, Windows updates, hardware and driver-related problems, network connectivity issues, printer configuration, and Microsoft Office application support. My experience also includes configuring and supporting email services using Microsoft Exchange, IMAP, and POP protocols.
Throughout my career, I have consistently delivered high-quality IT support, resolved escalated technical incidents, and contributed to improving service delivery within corporate and banking environments. I have a strong understanding of Active Directory, endpoint management, IT infrastructure support, and IT service management, supported by excellent communication, analytical, and problem-solving skills.
B.Sc. in Computer Science – Ajayi Crowther University, Oyo (2021 – 2023)
HND in Computer Science – Moshood Abiola Polytechnic, Ogun State (2016 – 2018)
OND in Computer Science – Moshood Abiola Polytechnic, Ogun State (2012 – 2014)
