Airuoyefe Precious

Technical Support Engineer with a strong track record resolving complex issues across Microsoft Dynamics 365 CRM, Microsoft Fabric, Power BI, and Azure environments for enterprise customers. Skilled in troubleshooting integration, data, and system errors end to end from root-cause diagnosis through resolution while maintaining high SLA compliance and reducing recurring incidents. Combines strong customer communication with hands-on technical depth in SQL, API integrations, and CI/CD deployments.

Holds a Master's degree in Pharmaceutical Chemistry and brings a methodical, detail-driven approach to problem-solving.

Microsoft Technical Support Engineer - Tek Knowledge - Lagos, Nigeria

(2025-05)

• Configure, implement, and support Microsoft Dynamics 365 CRM environments for enterprise customers, resolving setup and functional issues end to end.
• Diagnose and resolve dashboard refresh and loading issues to maintain reliable, real-time reporting for stakeholders.
• Connect Dynamics 365 CRM to Microsoft Fabric, integrating underlying data and tables, and troubleshoot integration and linking issues between the two platforms.
• Assisted customers with forecasting model issues in Dynamics 365 Sales and Customer Insights, including data type configuration and running the model.
• Set up customer journeys, workflows, and background processes, and troubleshot issues arising within them.
• Perform CI/CD migrations of Fabric and Dynamics 365 integrations across dev, test, and production environments, troubleshooting issues encountered during migration and using KQL/SQL queries to monitor system events, errors, and logs.
• Execute advanced SQL scripts against enterprise databases to isolate system anomalies, clean dirty datasets, and improve query performance.
• Design technical documentation and workflow fixes that reduce recurring platform support incidents by 30% while maintaining SLA compliance above 95%.
• Set up customer contact and consent communication channels chat, call, and social chat using API calls between Dynamics 365 and Azure Communication Services.
• Configure API calls and endpoints connecting CRM, Fabric, and Power BI, enabling seamless data flow across the reporting stack.
• Set up forecasting models in Dynamics 365 Sales and Customer Insights, ingesting customer and social data (including Instagram) along with leads data to generate sales forecasts.
• Set up and maintain dashboards in line with security roles and group-based access controls, ensuring data is scoped appropriately by user permissions.

Microsoft Customer Success Associate - Tek Knowledge - Lagos, Nigeria

(2024-04 - 2025-05)

• Ingested and structured raw user behavior and usage telemetry from 50+ enterprise accounts to detect operational churn risks and adoption metrics.
• Built Power BI dashboards to run usage and adoption analysis, turning raw telemetry into actionable insights for the Customer Success team.
• Analyzed data from Power BI dashboards to identify accounts where cloud usage was declining, surfacing early churn signals and flagging at-risk accounts for outreach.
• Built PowerPoint reports from the analysis for Customer Success Account Managers (CSAMs), presenting findings and insights to guide client conversations.
• Used Excel formulas to calculate derived fields, supporting ad hoc analysis alongside the Power BI dashboards.
• Built optimized SQL queries against behavioral pattern datasets, powering automated data feeds for executive analytics dashboards.
• Engineered 15+ automated data reporting structures in Power BI to monitor license usage, ticket trends, and service health scores.

Transaction Officer - First Bank of Nigeria - Lagos, Nigeria

(2022-04 - 2022-12)

• Managed large-scale data entry operations, maintaining 99.8% precision across high-volume daily financial transactions.

MSc (Hons) - Pharmaceutical Chemistry - University of Lagos (2022 - 2023)

BSc (Hons) - Chemistry - Ambrose Alli University (2014 - 2018)