Akinmusire Tinuola

Customer-focused front desk professional with experience managing 40+ guest interactions daily across hotel environments. Skilled in POS operations, reservation management, complaint resolution, and team supervision. Brings a consistent record of smooth front desk operations and strong guest satisfaction.

Client Services & Operations Manager - Tee Klawz

(2025-01)

• Manage an average of 5 client appointments daily, maintaining a strong repeat client base through personalized service and professional standards.
• Handle booking scheduling, client communication, payment processing, and service delivery end-to-end.
• Maintain high hygiene and quality standards, resulting in consistent client retention and referrals.

Supervisor - Lande Suites and Hotel

(2025-10 - 2025-11)

• Supervised a team of 50+ staff members across hotel departments, ensuring consistent service delivery and operational efficiency.
• Handled 40+ guest interactions daily, resolving complaints on the spot and maintaining high satisfaction standards.
• Coordinated shift schedules and daily operations, minimizing service gaps across departments.
• Served as the escalation point for guest issues, resolving concerns without management intervention.

Front Desk Officer - PK Continental Hotel & Suites

(2024-02 - 2024-10)

• Managed all front desk operations including guest check-in, check-out, reservations, and room allocation across an 8-month period.
• Processed daily transactions using POS systems, maintaining accurate financial records with zero reported discrepancies.
• Maintained detailed guest records and handled correspondence, ensuring smooth handovers between shifts.
• Delivered a consistently welcoming first impression, contributing to repeat guest visits and positive guest experience.

Bachelor of Arts in Education - English - Adeyemi College of Education (2023)

National Youth Service Corps (NYSC) - Our Joy Intensive School (2026-01)