Akor Haruna

A versatile and results-driven professional with proven experience in human resources, account management, IT support, customer service, and personal assistance. Skilled in employee relations, client portfolio management, technical troubleshooting, and administrative support. Adept at working under pressure, improving team performance, and ensuring smooth operations. Seeking to contribute to a forward-thinking organization where I can apply my HR, communication, and organizational strengths.

Human Resource Officer - SmartEdge Consulting Ltd - Abuja, Nigeria

(2025-02)

• Assisted in recruitment processes including job posting, screening, and interviewing.
• Maintained employee records and ensured compliance with HR policies and labor laws.
• Supported onboarding and staff training initiatives.
• Handled employee relations and resolved workplace issues professionally.
• Prepared HR reports and supported payroll processing.

Account Manager - Taj Bank - Abuja, Nigeria

(2023-09 - 2025)

• Managed a portfolio of individual and SME clients, ensuring excellent relationship management.
• Monitored client account performance and provided tailored financial advice.
• Handled loan processing, account opening, and credit analysis.
• Ensured compliance with regulatory standards and internal banking policies.
• Increased customer retention and cross-sold banking products to drive revenue growth.

Customer Service Representative - Finnewfintech Ltd - Abuja, Nigeria

(2021-02 - 2023)

• Attended to customer inquiries via phone, email, and live chat.
• Handled complaints and escalations professionally and promptly.
• Maintained accurate documentation of client interactions.
• Promoted services and supported customer onboarding.
• Ensured customer satisfaction and retention.

IT Support / Personal Assistant - Neo cloud technologies - Abuja, Nigeria

(2020-01 - 2021-08)

• Provided daily IT support and troubleshooting to staff.
• Managed executive schedules, emails, meetings, and travel logistics.
• Maintained secure digital records and performed regular system backups.
• Coordinated project timelines and reported progress.
• Supported internal staff training on digital tools.

Administrative Assistant (Intern)(NYSC) - Ministry of Arts and culture - kebbi, Nigeria

(2018-07 - 2019-12)

• Assisted with clerical tasks, document handling, and data entry.
• Supported logistics for official meetings and tech workshops.
• Handled basic IT setups and troubleshooting.
• Managed incoming calls, files, and general office support.

Bachelor of Science - Federal University, Lokoja (2012 - 2018)

Senior Secondary Certificate (SSCE) - Sally International Academy (2007 - 2012)