Akponovwe Peace

Customer Service and Administrative Professional with experience across banking, lending, audit, and client support. Skilled in handling customer enquiries, complaint resolution, CRM systems, documentation, and financial records. Recognized for strong communication, attention to detail, and the ability to build positive customer relationships while working effectively in fast-paced environments.

Contact Center Representative at Parallex Bank Limited (2025-07 – Present)

• Handle inbound and outbound customer calls and emails.
• Assist customers with account enquiries, transactions, and service requests.
• Document customer interactions using CRM tools and follow up on unresolved issues.
• Resolve complaints professionally while maintaining high customer satisfaction.
• Support customer retention by educating customers on available products and services.

Accounting Assistant (NYSC) at Enterprise Development Centre, Pan-Atlantic University (2024-05 – 2025-05)

• Supported administrative and financial operations across departments.
• Processed and verified financial documents with accuracy.
• Assisted with reporting, record management, and data organization.
• Responded to enquiries and coordinated information between teams.

Customer Service Representative Intern at Universal Neighbors Co. Ltd. (2023-09 – 2024-03)

• Conducted outbound calls to confirm cheque payments and loan repayments.
• Followed up with customers regarding repayment schedules and outstanding obligations.
• Assisted customers with loan-related enquiries and account information.
• Maintained accurate customer records and supported verification processes.
• Escalated payment concerns and documentation issues when necessary.

Audit Intern at Farinde Olateju & Co. (2022-05 – 2022-07)

• Assisted with documentation, data review, and record organization.
• Supported audit activities using Excel and accounting tools.
• Helped identify discrepancies and maintain accurate audit records.

B.Sc. in Accounting – Mountain Top University (2019 – 2023)