Operations Coordinator & Executive Assistant to the MD/ GMD at Golden Oil Industries (2025-02 – Present)
- Executive Reporting & Digital Workflows: Synthesize complex operational metrics across business units and introduce automated tracking workflows using Microsoft Excel and Teams, cutting down manual reporting time for GMD and leadership updates.
- Travel, Concierge & VIP Logistics: Oversee comprehensive international and domestic travel itineraries alongside premium hospitality arrangements for senior executives, board members, and visiting dignitaries to preserve corporate brand reputation.
- Boardroom Governance & Operational Readiness: Enforce structured shift scheduling and strict punctuality tracking systems, maintaining 100% operational readiness across all physical and technical corporate spaces prior to high-stakes executive meetings.
- Project Supervision & Vendor Management: Independently direct critical space optimization assignments and facility modifications (including the seamless execution of a glass partitioning construction task), managing external contractors and vendors to deliver projects from initial concept to timely completion.
- Asset Preservation & Business Continuity: Conduct daily environmental audits and systematic "snag" assessments to eliminate resource waste, protect workplace safety, and maintain uninterrupted daily business operations. Acted decisively to implement emergency quality controls, successfully preserving ₦15 million in corporate property during a critical facility water outburst.
- Team Leadership & Corporate Decorum: Supervise, mentor, and lead weekly performance briefings and targeted soft-skills coaching for administrative support and facility teams, significantly elevating workplace discipline and team productivity.
- Subsidiary Tracking & Central Liaison: Serve as the primary strategic liaison between the regional branch and Head Office, managing critical data pipelines, eliminating cross-departmental bottlenecks, and ensuring seamless operational alignment.
TeamLead, Client Service at Landmark Africa (2024-05 – 2025-01)
Led and supervised a team of five client service representatives, improving service delivery consistency and ensuring adherence to customer service SLAs across multiple service channels.
- Resolved complex customer issues and managed key client accounts, increasing overall client satisfaction by 13% through proactive engagement and issue resolution.
- Designed and delivered training sessions for service representatives, strengthening customer interaction quality and increasing team productivity and response efficiency.
- Analyzed service performance metrics (ART, FCR, CSS) to identify operational gaps and recommend process improvements that enhanced response time and customer retention.
- Implemented customer engagement strategies, including upselling and cross-selling initiatives, supporting revenue growth and strengthening long-term client relationships.
Customer Service Representative at Landmark Africa (2023-07 – 2024-04)
- Managed high-volume customer transactions, including reservations, upgrades, ticketing, and rescheduling, ensuring accuracy and maintaining a high level of service professionalism.
- Diagnosed and resolved website and mobile application issues (LCA platform), improving customer experience and minimizing service disruptions.
- Tracked and monitored customer service KPIs, providing operational insights that helped management improve response efficiency and service quality.
- Handled customer complaints and escalations, delivering timely solutions that strengthened brand trust and improved client retention.
Portfolio Manager at Baobab Microfinance Bank (2021-08 – 2023-04)
- Led and developed 30+ field sales employees, driving territory growth, execution discipline, and performance accountability.
- Managed distributor credit portfolio exceeding ₦2 billion annually, ensuring financial compliance and risk mitigation.
- Prepared monthly forecasts and annual business plans, aligning sales targets with national commercial objectives.
- Developed detailed monthly forecasts and comprehensive annual business plans, strategically aligning sales targets with broader national commercial objectives and goals.
- Optimized route-to-market execution, expanding distribution coverage and improving in-market asset utilization efficiency.
