Albert Busayo

I am a resourceful and experienced Facility/Operations Management with expertise in optimizing operational efficiency and delivering top-tier guest experiences within the shortlet apartment industry. Proven ability to manage budgets, lead teams, and ensure smooth daily operations. Skilled in social media management, leveraging digital platforms to enhance brand visibility and drive customer engagement.

Known for problem-solving, strong communication, and fostering positive relationships with clients and vendors.

Facility/Operations Manager - Icempire Residence (Shortlet Apartment)

(2023-01 - 2026-12)

Responsible for giving a pleasant and comfortable guest experience and ensuring that their properties are secure and safe.

• Supervised and coordinated activities of various apartment departments, including concierge, housekeeping, food and beverage, maintenance, and guest services.
• Identify areas for improvement and implement strategies to enhance operational efficiency and guest satisfaction.
• Oversaw the budget and finances of the property.
• Responsible for creating and curating engaging content for the property's social media accounts, including photos, videos, and captions that highlight the property's feature and amenities
• Ensure adherence to all applicable regulatory and statutory requirements
• Monitor daily operations to ensure compliance with company policies, procedures, and standards of service

Customer Service Representative - Multichoice Nigeria

(2021-01 - 2023-12)

• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency
• Collecting and analyzing customer feedback
• Handle high-level customer inquiries and ensure timely, effective resolutions.
• Maintain a high standard of communication with customers, ensuring satisfaction and loyalty.
• Implement and manage customer service policies and best practices.
• Monitor KPIs (Key Performance Indicators) such as response times, resolution rates, and customer satisfaction scores.
• Generate reports on team performance and provide recommendations.

Personal Assistant (Contract) - DELTA STATE GOVERNMENT HOUSE | Office of the SSA to the Governor

(2020-01 - 2020-12)

• Develop long-term organizational strategy.
• Freelance business plan writer
• Ensure operational effectiveness and processes though planning and implementation and management of proposed recommendations and projects.

Team Lead Telemarketer and Customer Support - VINIF GLOBAL CONSULT

(2018-01 - 2020-12)

Led a telemarketing team promoting electricity supply services from Nigeria to U.S. clients, collaborating with major utilities including Baltimore Gas and Electric and ConEdison.

• Consistently achieved top performance, recording the highest sales for three consecutive months.
• Increased overall company sales by 70% through strategic client engagement and conversion techniques.
• Successfully verified and processed customer sales quickly and accurately, improving operational efficiency.
• Communicated professionally with U.S. based customers, maintaining clear, fluent English communication and high customer satisfaction.
• Recovered and converted abandoned sales leads, generating additional revenue streams for the company.

Project/Training Facilitator/Teacher - NATIONAL YOUTH SERVICE CORPS (NYSC)

(2017-01 - 2018-12)

• Delivered and presented training/coaching and project ideas in different forms (typed Microsoft format, slides, audio and Video) to meet training needs of Corporate Organizations, Schools and Groups.
• Facilitate members and non-members on goals of SDG and training of teenagers and youth
• Teaching and transfer of knowledge to students.
• Keeping accurate records of activities, production, premium and performance of Risk Advisers.

Masters in Business Administration - Business Administration - UNIVERSITY OF BENIN (2021-12)

Bachelor of Agricultural Science - Agricultural Extension and Rural Development - UNIVERSITY OF AGRICULTURE ABEOKUTA (2017-12)

West Africa Senior School Certificate - VETLAND SENIOR GRAMMAR SCHOOL (2010-12)