Alfred Olowogbemi

Detail-oriented Application Support Engineer with 3 years of experience delivering high-quality production support and troubleshooting across complex enterprise applications. Skilled in incident management, root cause analysis, and SLA adherence to ensure minimal downtime and optimized application performance. Proficient in Microsoft SQL Server, Windows Server environments, and API integration support, with a strong commitment to continuous improvement and collaboration within cross-functional teams.

Application Support Engineer - Lotus Bank - Lagos

(2023-06)

Provide second-level support for enterprise applications in a 24/7 production environment.

• Managed over 150+ incidents monthly with a 98% SLA compliance rate, ensuring minimal disruption to business operations.
• Performed root cause analysis (RCA) for critical incidents, reducing recurring errors by 25% within the first year.
• Provided API and integration support for internal and third-party applications, improving data flow reliability by 15%.
• Led application monitoring and health checks using custom scripts and IIS logs to proactively identify potential issues.
• Coordinated with development and infrastructure teams to implement change and release management protocols, supporting over 20 releases annually.
• Collaborated with service desk teams to escalate and resolve high-priority incidents, improving first response time by 20%.

Area Sales IT Manager - VIVO Nigeria - Lagos

(2021-05 - 2023-02)

Supported client-facing applications and service desk operations.

• Utilized data analysis, reporting tools, and performance tracking systems to monitor sales trends, customer behavior, and operational performance across assigned territories.
• Prepared and presented weekly/monthly business performance reports, sales analytics, market insights, and strategic recommendations to management.
• Managed operational escalations, customer complaints, and field support activities while ensuring timely resolution and stakeholder satisfaction.
• Became the first VIVO Academy Management Trainee to progress to the position of Area Sales Manager based on exceptional performance and leadership contribution.
• Developed strong leadership, reporting, stakeholder management, customer engagement, and operational coordination skills transferable to technology support and service management.

Bachelor of Science - Biotechnology - University of Madras (2014 - 2017)