Alice Bankole

Dedicated and empathetic Customer Experience Executive with hands-on experience at United Bank for Africa (UBA), providing customer support, resolving complaints, responding to customer inquiries, and building strong client relationships. Recognised as a UBA Quality Champion for outstanding service in 2024, demonstrating a strong commitment to service quality and customer satisfaction. Skilled in verbal and written communication, conflict resolution, relationship management, emotional intelligence, teamwork, and adapting to customer needs.

Customer Experience Executive at UNITED BANK FOR AFRICA (UBA) (2023 – Present)

• Respond promptly and professionally to customer needs, inquiries, and service requests.
• Resolve customer complaints efficiently while maintaining a positive customer experience.
• Build and maintain strong customer relationships through professionalism, empathy, and effective communication.
• Apply active listening and interpersonal skills to understand customer concerns and provide appropriate support.
• Maintain a customer-focused approach when handling challenging situations.
• Contribute to the delivery of quality service and positive customer interactions.
• Recognised as a Quality Champion in 2024 for outstanding service.

Teacher, NYSC at FOLSONS COLLEGE (2022 – 2023)

• Communicated effectively with students and supported their individual learning needs.
• Used adaptive approaches to improve student performance and engagement.
• Organised career guidance seminars and supported student development activities.
• Participated actively in school development and extracurricular programmes.
• Developed strong communication, organisation, patience, and interpersonal skills transferable to customer-facing roles.

Receptionist at C23 CUISINE (2021 – 2021)

• Managed front-desk operations and handled customer communication professionally.
• Welcomed and assisted customers while maintaining a professional service environment.
• Digitised records, reducing paperwork by 25%.
• Assisted with event organisation and general administrative activities.

B.Sc. in Microbiology – Ajayi Crowther University (2026)

HND in Microbiology – The Polytechnic, Ibadan (2021)

Senior Secondary Certificate – Olubadan Senior High School (2013)