Alice Fagbola

Certified Virtual Assistant and Administrative Professional with over 10 years of experience supporting business operations, office administration, customer service, and organizational efficiency. Skilled in email and calendar management, customer support, project coordination, data management, social media management, and CRM administration. Proficient in Google Workspace, Microsoft Office Suite, Canva, Trello, Asana, HubSpot, Calendly, QuickBooks Online, Zendesk, and Zoho invoice.

Passionate about helping businesses stay organized, productive, and focused on growth through reliable virtual support.

Human Resources Manager at Tell Me Limited (2024-09 – 2026-04)

• Enhanced recruitment processes for improved talent acquisition.
• Implemented effective onboarding program, ensured smooth integration of new hires.
• Achieved staff satisfaction by implementing employee development schemes.
• Managed executive calendars, meetings, and scheduling activities.
• Coordinated communication across departments to ensure smooth workflow.
• Maintained accurate confidential employee records and digital documentation.
• Prepared reports and administrative documents to support management decision-making.
• Established efficient payroll system to timely salary disbursement.
• Formulated policies in alignment with company goals to drive strategic initiatives and improve overall performance.
• Maintained tax compliance to avoid penalties and sanctions.

Affiliate Coordinator at Tell Me Limited (2024-04 – 2024-08)

• Assisted in developing and implementing an affiliate framework for the company.
• Coordinated training schedules and selected trainers for the affiliate program with other departments.
• Supported the execution of the affiliate program initiatives.

Owner/Managing Director at God's Heritage Daycare (2016-09 – 2021-12)

• Managed daily operations, ensuring smooth running of the business.
• Supervised staff to deliver top-quality service in alignment with company objectives.
• Maintained safety of center to protect children and staff from potential hazards.
• Developed and implemented a range of educational activities and programs, focusing on creative and engaging methods to enhance children's growth and learning experiences.
• Ensured accurate record-keeping of children, staff, and payments to support operational efficiency and transparency.

Administrative/Data Support Roles at Various Organizations (2004-04 – 2016-02)

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Provided administrative and clerical support, including data entry and document management.
• Assisted with office organization and operational support tasks.

Bachelor of Science in Tourism Studies – National Open University of Nigeria (2025)