Alonge Sidiqat

Detail-oriented History and International Relations graduate with hands-on experience in customer-facing operations, real-time communication, and stakeholder engagement. Proven ability to manage high-volume interactions across in-person and phone channels, relay information clearly and promptly, and maintain accuracy under pressure in fast-paced environments. Tech-comfortable, self-motivated, and highly organised, with a strong track record of keeping operations running smoothly and representing organisations professionally in all interactions.

Customer Service Representative and Telesales Agent - EatYum Restaurants - Lagos

(2026-01)

• Serve as the first point of contact for customers, delivering clear, professional communication across in-person and phone channels in a fast-paced environment.
• Manage high-volume customer interactions daily, maintaining real-time responsiveness, accuracy, and attention to detail throughout.
• Relay customer inquiries, complaints, and orders to the relevant team members promptly, ensuring seamless coordination and efficient resolution.
• Utilise active listening and strong interpersonal skills to understand customer needs and provide tailored, solution-oriented responses.
• Collaborate with team members to streamline service delivery processes and improve day-to-day operational flow.
• Consistently meet and exceed sales targets through persuasive communication and thorough product knowledge.
• Build and maintain positive client relationships, contributing to brand loyalty, repeat business, and high customer retention.

Sales Representative - Iyan Aladuke - Lagos

(2022 - 2023)

• Engaged over 100 customers weekly, promoting products and contributing to a 15% increase in monthly sales.
• Strengthened client relationships by addressing inquiries and providing tailored solutions, improving customer retention.
• Maintained accurate daily sales records, supporting smooth operations and reliable reporting.

Bachelor of Arts - History and International Relations - Lagos State University (2021-10 - 2025-09)