Alye Tersor

I am a highly organized and efficient individual with excellent interpersonal skills and an ability to function properly within a team. I am hardworking, honest, humble and always willing to learn. I wish to work in a reputable organization where I would be given the opportunity to develop my skills set to become a key talent in that organization thereby contributing significantly to her growth and development.

Office Assistant at Microkernel Technologies Ltd (2016-01 – 2018-12)

My responsibilities were to do the following:

• Operate and maintain the general office files (Hard & Soft)
• Receiving and processing of Clients' request/ enquiries and ensure adequate feed backs on their request
• Coordinate delivery of printer accessories to clients
• Daily deposit and Withdrawal of Funds for the MD
• To ensure the organizational surrounding is Clean
• Ensure consistent delivery of high-quality service to Clients (external and internal) and meet objectives set by the Firm using available resources allocated
• Ensuring that periodic maintenance service is carried out on each of the Firm's Asset as at when due

Field Support Officer at Itex Integrated Services (2018-01 – 2020-12)

My responsibilities are below

• Provide on onsite support to merchants
• Ensure visitation to merchant locations based on agreed visitation frequency
• POS support and maintenance
• Send daily report of activities to assigned supervisor from merchant location
• Provide training to merchants regarding hardware and troubleshooting techniques
• Prompt escalation of issues encountered on the field to supervisors
• Ensure there are enough consumables like receipt role at merchant location
• Ensure POS are in good working condition
• Attend to SOS calls when the need arises
• Build positive relationships with customers

Regional Field Support Supervisor Southwest at Itex Integrated Services (2021-01 – 2023-12)

My responsibilities are below

• Pickup and dispatch of work tool or terminals
• Coordinate Pick up and deployment of terminals and accessories by FSO to banks and merchants
• Direct support to merchants (though not frequently)
• Daily tracking of FSOs (this was initiated to ensure every FSO visits merchants daily)
• Monitors and dispatch SOS to merchants
• Standby every day of the weekend should there be SOS so Fso would be engaged accordingly

BSC in Accounting – National Open University (2025-12)

Diploma in Personnel management (OND) – Benue State Polytechnic Ugbokolo (2015-12)

Senior Secondary school certificate in SSCE – Mbayion Comprehensive College, Gboko (2011-12)

First school leaving Certificate in FSLC – LGEA Primary School Ihungwa Nor (2005-12)