Amaechi Joan

Result-oriented individual with high communication, problem-solving skills. Proven ability to handle a diverse customer base, resolve problems and process business transactions quickly and accurately ensuring increased productivity and efficiency. Adept in front office management, customer services, sales and providing office and personal support to senior managers. An excellent communicator who knows how to make every client and employee feel at ease and very important.

Personal Assistant/Office Assistant - BV elixirs - Lekki, Lagos

(2021-01 - 2024-12)

• Served as first point of contact and technical resource for all client enquires, appointments and other official services.
• Receiving visitors, answered enquiries physically and on the telephone, maintain visitors log while presenting a professional and friendly first impression of the organization to all customers and clients.
• Met with clients, vendors and negotiated favorable contracts.
• Overseeing all customer and vendor communications associated with business operations, including both suppliers, logistics and product distributors.
• Efficiently provide a variety of operations, administrative, research and marketing functions in support of business operations.
• Carry-out wide range of office related functions, prioritized multiple assignments in order to meet deadlines and maximize productivity.
• Built strong relationships with customers, provided superb customer services, reduced turnaround time and ensured faster business transactions.

Receptionist - Braiders Club - Osibo, Lekki Phase 1, Lagos

(2022-08 - 2022-12)

• Managed Front office; welcome guests, receive calls and respond to enquiries in a prompt and professional manner
• Providing office support, performing clerical duties, managing memos, scheduling and confirming appointments, organizing meetings.
• Ensured appropriate and adequate dissemination of information among management team, staff, and VIP clients.
• Handled guest's accounts and strictly maintain privacy of guests.
• Courteously assist customers and earned a reputation for reputation and calmly resolving customer complaints.
• Ensured the highest level of service was presented to our guests through continuous support and interaction during their stay at the club.
• Handled customer problems rapidly and calmly resolved complaints.

Receptionist - Choice Eye Clinic

(2021-05 - 2021-06)

• Receiving visitors, answered enquiries physically and on the telephone, maintain visitors log while presenting a professional and friendly first impression of the clinic to all visitors and patients.
• Resolve visitors and patient's complaints; explained the best solutions to solve all complaints and ensured problems are resolved timely.
• Obtained and recorded vitals of patients and provided patient reports.
• Provide solutions and resolve service issues with the team while adhering to the organizations process and procedures.
• Maintain all records of activities, create new patient record, update records for easy file retrieval and provide periodic reports to management.
• Maintain strict confidentiality with sensitive information, handled confidential materials, patient records and official matters.

Front Desk Officer - Ace Coterie Consulting - Mazamaza, Lagos

(2019-11 - 2020-10)

• Welcome guests, answered product and service questions and offered information on products and services.
• Manage daily administrative processes; Create documents, scan, photocopy, fax and file documents.
• Answer and direct incoming calls, make and confirm appointment, courteously assist customers and earned a reputation for calmly resolving customer complaints.
• Resolve customers' problems and complaints; explained the best solutions to solve all complaints and ensured problems are resolved timely.
• Assist in providing personal support to the managing director.
• Provided superb customer services, reduced turnaround time and ensured faster transactions
• Monitored daily office productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Educator/Secretary - Great Trinity College - Kirikiri Town, Lagos

(2024-02 - 2026-06)

• Delivered quality teaching, resulting in improved students' academic performance and examination success.
• Maintained accurate records of students, staff, and school activities, ensuring efficient administration.
• Prepared official correspondence, reports, and meeting minutes, facilitating effective communication within the school.
• Coordinated school events, examinations and administrative activities, contributing to the smooth running of the institution.

B.SC (Hons) - Economics - National Open University, Lagos

Senior Secondary School Certificate - Pacey Manuel Secondary School (2008)