Amaka Ume
Customer Service | Sales | Administration | Executive Support Professional
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About
Results-driven professional with over 10 years of experience in customer service, retail sales, finance, executive support and sales management. Proven ability to exceed sales targets, build strong client relationships, deliver excellent customer service and contribute to business growth. Open to international relocation.
Experience
Sales Manager - PM Luxury Store
(2025-03)
- Exceeded monthly sales targets by more than 20%.
- Contributed to increased store sales through upselling, merchandising and customer retention.
- Supervised sales staff and supported daily store operations.
- Recognized as a top-performing employee and rewarded with a salary increase.
- Prepared sales reports and monitored inventory.
Personal / Executive Assistant - Private Executive Assistant to a Nigerian Actress
(2023-09 - 2025-01)
- Managed executive schedules, meetings, travel and confidential documents.
- Coordinated daily administrative activities professionally.
Customer Service Representative - Jegcots Beverage Company
(2021-09 - 2023-08)
- Consistently met customer service performance targets.
- Resolved complaints promptly and built customer loyalty.
Loan Officer - XGO Finance Company
(2018-03 - 2021-06)
- Exceeded loan and sales targets by more than 20%.
- Served over 100 customers daily while maintaining accurate records.
- Recognized for outstanding performance with a salary increase.
Retail Sales Representative - Affordable Phones and Gadgets
(2014-01 - 2018-01)
- Consistently achieved assigned sales targets.
- Recommended products effectively and maintained stock displays.
Education
Bachelor of Technology (B.Tech) - Pure & Applied Chemistry - Ladoke Akintola University of Technology (LAUTECH), Nigeria
West African Senior School Certificate (WAEC) - Daughters of Divine Love Juniorate
