Amarachi Agba
Customer Service and Virtual Assistant professional with experience in delivering remote and in-person customer support, administrative assistance, and client communication, with strong ability to manage tasks efficiently, resolve issues professionally, and support smooth business operations.
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About
Highly organized and proactive Virtual Assistant and Executive Assistant with strong experience in administrative support, customer service, scheduling, communication management, and client support. Skilled at managing tasks efficiently in fast-paced environments while maintaining professionalism and attention to detail. Adept at handling executive support responsibilities including calendar management, email correspondence, meeting coordination, data entry, internet research, and customer relationship management.
A detail-oriented professional with excellent communication and multitasking abilities, committed to helping businesses and executives improve productivity and maintain smooth day-to-day operations.
Experience
Virtual Assistant at Freelance (2024-01 – Present)
- Managed emails, schedules, and administrative tasks for clients.
- Assisted with customer inquiries and provided professional support.
- Conducted internet research and organized information efficiently.
- Handled data entry, documentation, and file management tasks.
- Supported social media activities and online communication.
- Coordinated appointments and maintained organized calendars.
- Assisted with task tracking and workflow organization.
- Improved organization and response efficiency through proper scheduling and task management.
- Maintained professional communication with clients and customers.
- Successfully handled multiple administrative responsibilities remotely.
Customer Support Representative at Freelance (2023-01 – 2024-12)
- Responded to customer inquiries professionally and promptly.
- Assisted customers with complaints, questions, and service-related issues.
- Maintained accurate customer records and communication logs.
- Delivered excellent customer experiences through effective communication.
- Supported administrative and follow-up tasks.
- Demonstrated strong interpersonal and problem-solving skills.
- Maintained professionalism while handling customer concerns.
- Contributed to smooth customer service operations.
Administrative Assistant Intern (2023-01 – 2023-12)
- Assisted with scheduling meetings and organizing tasks.
- Prepared and maintained documents and records.
- Supported communication and coordination activities.
- Managed administrative and clerical support duties.
- Assisted with online research and information gathering.
Education
Higher National Diploma (HND) in Biochemistry (2019-01 – 2024-12)
Virtual Assistant Certification in Virtual Assistant Training – ALX Africa
Professional Virtual Assistant Training in Virtual Assistant Training – Digital Witch Academy
AI Content Creation & Video Production Training in AI Content Creation and Video Production
