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Experienced Customer Care Representative and Receptionist with 12 years of proven expertise in delivering exceptional service through strong verbal and written communication, active listening, and empathetic conflict resolution. Adept at managing high-volume multi-line phone systems, appointment scheduling, and complaint handling using CRM software such as Zendesk and Freshdesk to enhance customer satisfaction and operational efficiency. Demonstrated ability to collaborate effectively within teams, leveraging Microsoft Office Suite to streamline administrative tasks and support organizational goals.
Committed to fostering positive customer experiences through attentive service and problem-solving excellence.
Customer Care Representative at Nigerian Telecommunication Services Ltd. (2020-03 – Present)
Responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction in a high-volume call center.
Receptionist at Ibadan Global Consultants (2017-06 – 2020-02)
Front desk receptionist managing client appointments and supporting administrative tasks in a busy consultancy office.
Customer Service Assistant at Ibadan Retail Mart (2015-01 – 2017-05)
Provided front-line customer service support in a busy retail environment.
National Diploma in Mass Communication – The Polytechnic, Ibadan (2012-09 – 2014-07)
Senior Secondary Certificate in General Arts – Ibadan Grammar School (2007-09 – 2012-06)
