Angel Smith

Results-driven Financial Operations professional with experience in payment processing, fund disbursement, and customer relationship management within the financial services sector. Skilled in transaction reconciliation, regulatory compliance (KYC/AML), and resolving client inquiries with efficiency and accuracy. Currently pursuing an MBA, with a strong interest in treasury operations and corporate banking.

Fund Disbursement Specialist - First Pension Custodian - Lagos, Nigeria

(2023-08 - 2025-12)

• Process and execute client payment instructions with high accuracy
• Verify and authorize payment details ensuring compliance
• Reconcile daily transactions and resolve discrepancies
• Ensure adherence to KYC and AML regulations
• Investigate and resolve transaction issues
• Collaborate with finance teams to improve efficiency

Customer Service Officer - First Pension Custodian - Lagos, Nigeria

(2022-10 - 2025-12)

• Handled inbound customer inquiries and resolved complaints
• Collaborated with teams to resolve complex issues
• Maintained accurate CRM records
• Identified recurring issues and suggested improvements

Loan Account Officer - First Pension Custodian - Lagos, Nigeria

(2023-10 - 2025-12)

• Processed loan applications and assessed eligibility
• Maintained accurate account records
• Built strong client relationships
• Advised customers on loan options

MBA - Master of Business Administration - MIVA Open University (2025-01)

B.Sc. - Economics - Kwara State University (2016-01 - 2020-12)