Anifowose Oreoluwa

Customer Service Expert with over three years of experience delivering exceptional customer support, resolving inquiries and complaints, and enhancing customer satisfaction. Skilled in relationship management, service process optimization, and effective communication to ensure seamless interactions. Adept at providing solutions, handling escalations, and fostering a customer-centric approach.

Passionate about driving service excellence, training teams, and improving customer experience strategies to contribute to organizational success.

Commercial Banking Relationship Officer - Sterling Bank

(2025-05)

• Implement the Business Strategy for allocated sector in the Commercial Banking Business.
• Manage the existing Commercial Banking relationships and explore new opportunities.

Learning and Knowledge Management Officer - Sterling Bank

(2023 - 2025-05)

• Coordinate new staff onboarding activities within the CX group and to also ensure new staff smooth transition into their roles within the department.
• Training on observed areas of weakness from the weekly evaluation report concluded
• Training of newly recruited agents on an agreed set of topics in the curriculum
• Carry out one internal learning assessment test per quarter to gauge the agents' knowledge on all training activities within the Contact Centre.
• Identify training needs and recommendations to improve customer experience.

Voice interaction Consultant (Contact Centre) - Sterling Bank

(2021 - 2023)

• Cross-sold and up-sold products and services to customers through inbound and outbound calls.
• Responded promptly to customer inquiries, complaints, and requests.
• Utilized extensive knowledge of products and services to effectively address customer questions.
• Ensured customer satisfaction and delivered professional customer support.

Administrative Officer - Nebo Ascending Ventures

(2020 - 2021)

• Manage staff activities
• Responsible for monitoring and maintaining quality and compliance targets.
• Monitoring and auditing of products to ensure high standards of quality.
• Delivered presentations to an audience of Manager Level within the business.

B.Sc. (Hons) - Plant Breeding and Seed Technology - Federal University Of Agriculture Abeokuta (FUNAAB) (2018)

West African Senior School Certificate (WASSCE) - African Church Model College Ifako Ijaiye Lagos (2012)