Annie Williams
Customer Service Agent
Talent
UyoMember since July 26, 2026
Customer SupportCustomer Relationship ManagementComplaint ResolutionActive ListeningVerbal & Written CommunicationProblem SolvingConflict ResolutionTime Management
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Customer SupportCustomer Relationship ManagementComplaint ResolutionActive ListeningVerbal & Written Communication
About
Dedicated Customer Service professional with a Mass Communication background and experience in customer engagement, front desk support, administrative coordination, and communication. Adept at resolving customer concerns, managing inquiries, building strong client relationships, and delivering excellent service in fast-paced environments.
Experience
Content Writer - FOLAA Foundation
- Responded promptly to stakeholder inquiries.
- Produced customer-focused communications.
- Collaborated with teams to improve engagement.
Programs Assistant - Hot FM Owerri
(2025-08 - 2026-05)
- Assisted listeners and guests with inquiries.
- Coordinated schedules and maintained effective communication.
- Supported smooth daily operations.
Secretary - Pipe View Hotel
(2023 - 2023)
- Delivered excellent front-desk customer service.
- Handled calls, emails, bookings, and complaints professionally.
- Maintained accurate records and ensured customer satisfaction.
Education
Higher National Diploma (HND) - Mass Communication (2022 - 2024)
National Diploma (ND) - Mass Communication (2019 - 2022)
Skills
Customer Service Agent
