Program/Project Manager at Centene Corporation (Delaware First Health) (2023-04 – 2026-06)
Owned and led cross-functional healthcare engagement initiatives supporting value-based care strategy, provider alignment, quality improvement, and member outcomes.
- Partnered with provider relations, quality, enrollment, medical management, and executive leadership teams to translate provider and market insights into actionable program recommendations.
- Identified and monitored provider data trends, care-delivery patterns, program risks, and market dynamics that could impact engagement, performance, and commercial or operational uptake.
- Built collaborative relationships with internal and external healthcare stakeholders to support provider engagement, program execution, and insight generation.
- Led regional and cross-departmental meetings by developing agendas, preparing leadership materials, documenting insights, tracking action items, and ensuring timely follow-up.
- Synthesized qualitative and quantitative provider data into meaningful insights to help providers engage members effectively and improve program performance.
- Served as program/project SME, routinely briefing senior stakeholders on strategy, performance, risks, timelines, dependencies, and recommended mitigation plans.
- Represented assigned programs in governance forums, cross-functional discussions, and leadership updates to ensure alignment across field-based and headquarters-based teams.
- Developed and maintained project plans, timelines, dashboards, process documentation, and reporting tools using Microsoft Project and Smartsheet to improve visibility and execution.
- Modeled compliance, ethics, and integrity in provider-facing initiatives, documentation, reporting, and healthcare program operations.
Project Manager at Natera Inc. (2022-07 – 2023-04)
Managed full project life cycle activities including requirements gathering, project plans, schedules, resources, budgeting, stakeholder alignment, and execution.
- Coordinated with physician-facing roles, MSL teams, commercial partners, and cross-functional stakeholders to respond to physician and office staff questions and resolve program issues.
- Created 150+ PowerPoint presentations, reports, timelines, project plans, protocols, meeting agendas, and executive-ready materials to support stakeholder engagement and program delivery.
- Organized regular team meetings, documented decisions, tracked action items, mitigated risks, resolved issues, and escalated barriers impacting timelines or stakeholder expectations.
- Tracked and reported critical-path activities tied to portfolio strategy, insights generation, launch readiness, and assigned program objectives.
- Processed and coordinated health information exchange using clinical software, algorithms, and available genomic data to support rare disease and clinical program initiatives.
- Used statistical and computational tools to analyze and visualize genetic, rare disease, and program data for leadership review and business decision-making.
- Built dynamic Smartsheet dashboards and reports for executive leadership, providing visibility into KPIs, project health, risks, dependencies, and engagement progress.
- Connected Smartsheet with Jira, Salesforce, and Microsoft Office tools to improve data flow, collaboration, and productivity across project teams.
- Monitored project deliverables to ensure quality standards, compliance expectations, documentation requirements, and stakeholder commitments were met.
Project Manager at Tobola Health Care Services Inc. (2020-06 – 2022-07)
Managed / supported / researched projects related to Alcohol and substance abuse / opioid addiction
- Worked with Program Leads to identify, create, managed all documentation to support, and improved business process including project vison / scoping documents
- Identified risk / issues from Delaware Health & Social Services (DHSS) announcements, impacts to timelines, and mitigation plans to ensure timeline aligns with CMS
- Presented initiatives for defining alternate pain management protocols & involved in setting up pain centers
- Resolved conflicts amongst program members and foster team cohesion to build high performing team focusing on delivering business value
- Eliminated roadblocks by engaging right team members on time ensuring successful execution and alignment of business needs
- Ensured key upcoming CMS activities e.g., communicated discrepancies with team to ensure target / milestone's achievement
- Ensured engagement with account executives in case of issues and risks escalation pertinent to CMS regulations
- Created weekly workstream status trackers for programs / projects stakeholders providing updates on project health
- Collaborated with teams to identify or manage program / project dependencies, risks, and critical path using Smartsheet.
- Created, provided specific project / program health status and metrics to senior leadership
- Provided on-going support between impacted areas and program / project team members
Project Manager (Health Operations) at DaVita – Inspira Health Network (2018-10 – 2020-05)
Managed nephrology-focused health operations supporting dialysis patient treatment, care coordination, treatment plan implementation, and state regulatory compliance.
- Collaborated with physicians, nurse practitioners, nurses, technical teams, and other healthcare professionals regarding patient care, medical issues, treatment updates, and operational needs.
- Built trusted working relationships with nephrology stakeholders and internal operations leaders to support care delivery, program execution, and issue resolution.
- Reviewed medical charts, EMR documentation, quality data, and operational reports to identify trends, support audits, and inform process improvements.
- Participated in development and periodic revision of clinic-specific policies and procedures to support compliant operations and consistent execution.
- Collaborated with Regional Operations Director on quality assurance initiatives, internal audits, data summaries, and performance improvement activities.
- Provided leadership to direct reports by removing barriers, clarifying priorities, monitoring execution, and supporting successful completion of assigned tasks and projects.
- Managed budgets, monitored financial results, reviewed variance reports, and supported operational decisions aligned to business and compliance goals.
Project Coordinator at AmeriHealth Caritas (2018-06 – 2018-10)
Managed Medicaid member engagement initiatives including project enhancement, enrollment status, and compliance requirements based on CAPS / non-mandated State requested projects
- Managed changes in project scope, identified potential crisis, evaluated severity of issues, and proposed contingency / mitigation plans
- Managed member expectations by ensuring business requirements Worked with project team leads to identify, create, and managed all documentation necessary to support work effort while ensuring project documents placed in right repository
- Coordinated / implemented face-to-face education, outreached sessions / workshops for members and potential members based on referrals from various departments
- Maintained an inventory of services provided by organizations and shared database with appropriate departments within company for referral purposes
- Maintained relationships with project stakeholders to obtain alignment with business needs and expected deliverables
- Ensured, managed SharePoint calendars, schedule, budget, & details
- Met all assigned deadlines with complete follow-up & reporting to all offices / department
Project Delivery Specialist (Quality Assurance) at Tobola Health Care Services Inc. (2016-10 – 2018-06)
Used established process to evaluate / develop / support Health & Human Services (HHS) programs like unemployment, Medicaid management, and child welfare services
- Managed complex projects, developed, implemented, and evaluated quality initiatives
