Anthony Osigwe

Operations and customer-focused professional with over 5 years of experience across hospitality, operations, and customer service. Proven track record in managing teams, improving service delivery, and maintaining high customer satisfaction. Strong in handling day-to-day operations, resolving customer issues, and supporting business growth. Currently seeking opportunities in operations, customer success, or remote support roles.

First Assistant Restaurant Manager at Sundry Foods Ltd (2022-01 – 2025-08)

First Assistant Restaurant Manager overseeing multiple branches with focus on operations and team management

• Supervised 20+ staff across multiple Lagos branches ensuring smooth operations
• Maintained service quality and compliance with company standards
• Implemented cost control and staff training that improved performance
• Supported budgeting, inventory control, and recruitment processes

Supervisor at Sundry Foods (2021-01 – 2022-12)

Supervisor managing daily restaurant operations and customer experience

• Oversaw daily restaurant operations ensuring prompt service delivery
• Reduced customer complaints by improving service standards
• Collaborated with team leads to enhance customer experience

Manager at Candle Wood Hotel Limited (2019-01 – 2020-12)

Manager responsible for hotel operations, guest services, and financial management

• Managed hotel operations including staff supervision and guest services
• Improved check-in efficiency and maintained customer satisfaction
• Handled daily cash reconciliation and logistics

Quality Control Supervisor at Pax Table Water Ltd (2018-01 – 2019-12)

Quality Control Supervisor ensuring production compliance and staff training

• Monitored production for quality compliance
• Prepared reports and worked with production teams
• Trained new quality control staff

B.Eng in Food Science & Technology – Imo State University (2019-12)

WASSCE – Comprehensive Secondary School (2013-12)

First School Leaving Certificate – Uzzi Primary School (2004-12)