Anthony Udodiri

Dynamic, customer-focused Ticketing and Reservation Officer with 3 years of hands-on experience in customer service, ticketing, and reservation and a strong background in handling domestic and international flight bookings and providing customised solutions to clients' problems to exceed service goals and expectations. Results-driven with proficiency in aligning all aspects of reservations and upselling activities to ensure exceptional customer service delivery, committed to driving revenue growth. Excellent interpersonal and communication skills, a strong work ethic, and the ability to operate under pressure while maintaining high levels of service and operational excellence

Ticket and Reservation officer - SANTORINI TRAVEL AND TOUR - Karu, FCT Abuja

(2021-01 - 2022-12)

• Consistently offered a high level of customer service. Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Guided and assisted passengers with services, ticketing, baggage, and all information and arrangements.
• Successfully made booking arrangements for clients in person on the phone and online. Worked to diligently resolve booking and scheduling issues.
• Ensured that all booking procedures followed industry standards. Scheduled advance and last-minute bookings.
• Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to security protocols.
• Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.

Customer Service Officer - CARIBBEAN SUITES AND HOTELS - Owerri, Imo State

(2015-01 - 2018-11)

• Increased hotel profitability to a net 50% by controlling expenses, and increasing bookings.
• Communicated with housekeeping, maintenance, and management to ensure guest satisfaction.
• Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers.
• Actively listened and responded positively to guest questions, concerns, and requests using property specific processes to resolve issues, delight, and build trust.
• Provided exceptional customer service to guests and assisted in maintaining a clean work environment at all times.
• Maintained knowledge of hotel policies and procedures for proper execution when interacting with guests.

Diploma - Ticketing and Reservation - UNIVERSAL SCHOOL OF AVIATION (2021)

West African Senior School Certificate Examination - WASSCE - ALL SAINTS INTERNATIONAL COLLEGE (2013)