Armstrong Otukam

Business development and revenue operations professional with cross-sector experience in public-sector revenue collection, telecom infrastructure, fintech/SaaS, hospitality, access-control technology, petroleum marketing and sales operations. Experienced in revenue collection administration, contract management, market expansion, product adoption, customer retention, stakeholder engagement, negotiation and commercial growth.

Founder & CEO - Kaduna Smart Lock - Kaduna, Nigeria

(2024)

• Founded and lead Kaduna Smart Lock as a personal business brand focused on smart-lock and access-control solutions.
• Apply business development, sales and operational leadership to business growth, customer acquisition and solution delivery.

Administrative Officer — Mining Revenue Collection - A.H. Zango / Kaduna State Government - Kaduna, Nigeria

(2025 - 2026)

• Coordinated and supervised mining revenue collection across 23 Local Government Areas in Kaduna State.
• Designed structured revenue workflows to improve efficiency and compliance.
• Worked with government stakeholders to strengthen internally generated revenue systems.

Social Marketing & Brand Promoter (Remote) - Dome Suites - Kaduna, Nigeria

(2024 - 2025)

• Executed digital marketing and sales strategies that increased brand visibility and customer inquiries.
• Supported customer acquisition and brand positioning through social marketing activities.

Contract Manager (Hybrid) - Innovatech Consulting & Outsourcing Ltd - Kaduna, Nigeria

(2023-12 - 2025)

• Managed the Kaduna State Government telecom infrastructure revenue collection contract covering all 23 Local Government Areas of Kaduna State.
• Coordinated the collection and administration of mast-related revenue from telecom infrastructure owners operating within the state.
• Managed engagement and revenue-related matters involving IHS, ATC, Pan African and Globalcom.
• Led negotiations and dispute-resolution activities with relevant telecom infrastructure stakeholders and government counterparts.

Branch Operations Manager - Balosh Integrated Services Ltd - Kaduna, Nigeria

(2024)

• Drove business development and sales of access-control systems and smart door-lock solutions.
• Supported branch operations and customer engagement for access-control technology.

Product Manager (Fintech — SaaS) - Kochure - Asaba, Delta State, Nigeria

(2022 - 2023)

• Improved SaaS product adoption by 20% through customer-focused product enhancements.
• Increased brand visibility by 30% through market-aligned product positioning.
• Collaborated with cross-functional teams to deliver scalable fintech solutions.

Business Development Manager (Fintech) - Hometown - Asaba, Delta State, Nigeria

(2019 - 2022)

• Led market expansion initiatives, increasing customer base and market share.
• Designed recovery strategies that improved loan performance and reduced default risk.
• Achieved a 70% improvement in customer retention and satisfaction.

B.Sc. - Medical Biochemistry & Genetics - Delta State University, Abraka (2010 - 2014)