Olukemi Arokodare

I believe am an easy going, calm and empathetic individual.

Hybrid Appointment Setter - Eco Properties

(2024-02 - 2026-05)

• Maintained accurate data on customer records, information, notes and communication history with timely follow up activities using CRM software.
• Screened and evaluated prospects based on rental needs, location and budget while effectively scheduling virtual consultations and property showings.
• Responded to inbound enquiries from prospective tenants (short lets, quarries and warehousing inclusive), property investors (JV) while scheduling consultations for the sales team.
• Conducted outbound calls, SMS texts and email outreach to prospects introducing residential unit upsells and virgin lands to generate qualified appointments and scheduling.

Customer Service Representative - Whispering Palms Hotel

(2021-09 - 2024-01)

• Courteously provided information on hotel food, services, amenities, local attractions and transport options while co-ordinating with housekeeping, maintenance and kitchen departments to ensure guest satisfaction
• Dealt with reservations, cancellations, follow-ups, check ins, check outs, complaints, feedbacks, concerns, preferences, upsold room upgrades, event halls and catering services while ensuring compliance with hotel policies.
• Maintained accurate guest records and updated customer information on the property management system and generated weekly reports for management.

Cold Caller - Ominibiz

(2018-10 - 2020-01)

• Using a short script to introduce the warehouse while promoting available wholesale goods and household provisions.
• Conducted high volume outbound calls to wholesalers, retailers, supermarkets, restaurants, hotels and other prospects.
• Asking questions to understand customer needs, quantities and purchasing frequency.
• Following up with interested prospects to convert leads into orders and repeat customers.
• Maintained accurate records of calls, leads, customer information and sales activities in a database.

B.A - French English (Double Honours) - University of Ado Ekiti (2004)