Asafe Kester

Dedicated and personable Customer Care professional with 5+ years of experience delivering exceptional support across high-volume, fast-paced environments. Skilled at resolving customer issues efficiently, maintaining accurate records, and communicating clearly across voice, written, and digital channels. Experienced working with diverse clients and stakeholders, with a calm, solutions-focused approach that consistently drives satisfaction and loyalty.

Fully equipped and available for remote work.

Client Services & Customer Care Representative at Lekki Gardens Estate Limited (2023-08 – Present)

• Handle a high volume of inbound customer enquiries daily via phone and email, ensuring timely and accurate responses.
• Maintain detailed records of all customer interactions, account updates, and case resolutions using CRM tools.
• Assess and identify customer needs quickly, delivering accurate information and appropriate solutions to achieve satisfaction.
• Consistently maintain service quality standards while managing multiple open cases simultaneously.
• Liaise between clients and internal departments to ensure smooth resolution of complex issues.

Sales Executive at Horizon Estate Limited (2022-03 – 2023-07)

• Managed client relationships across the full sales journey — from first contact through post-sale support.
• Delivered clear, accurate product information to prospects and resolved pre-sale queries with confidence.
• Closed over 2,000 client engagements, demonstrating exceptional communication and follow-through at scale.
• Handled objections and concerns professionally, maintaining client trust throughout every interaction.

Personal Assistant at National Agency for Food and Drug Administration and Control (NAFDAC) (2021-09 – 2022-02)

• Served as the primary communication link between senior management and internal/external stakeholders.
• Managed correspondence, screened enquiries, and ensured all communications were handled promptly and professionally.
• Maintained confidential records and coordinated scheduling with precision in a regulated environment.

Customer Care Representative at Everything Dey Food House (2020-10 – 2021-08)

• Delivered attentive, friendly service to customers in a fast-paced hospitality environment.
• Responded to customer questions, handled complaints, and ensured every guest left satisfied.
• Maintained compliance with health and safety standards while keeping service quality consistently high.

Bachelor of Science in International Relations – Oduduwa University (2018)

West African Senior School Certificate in WASSCE – Methodist Girls' High School (2013)