Ashiedu Sammie

Results-oriented Sales, Customer Service and Logistics professional with experience in customer relationship management, sales, logistics coordination, debt recovery and team support. Strong communication, negotiation and problem-solving skills, with the ability to build and maintain positive customer relationships. Proficient in Microsoft Office, Google Docs and Google Sheets, with the ability to work effectively in fast-paced environments.

Customer Service Representative & Logistics Head at Harvard Oil and Gas Limited (2023-01 – Present)

• Handle incoming and outgoing calls, emails and customer inquiries professionally.
• Provide timely responses to client concerns and improve customer satisfaction.
• Coordinate logistics operations and ensure prompt service delivery.
• Maintain accurate customer and operational records.
• Resolve customer complaints efficiently and escalate complex issues when necessary.

N.Y.S.C. Member at National Youth Service Corps (N.Y.S.C.) (2020-01 – 2020-12)

Debt Collector Officer at Bestfin Microfinance Bank, I-Credit Conglomerate (2019-01 – 2021-12)

• Handled customer accounts and followed up on outstanding payments.
• Maintained strong customer relationships during recovery activities.
• Handled difficult customers professionally.
• Worked toward meeting recovery and performance targets.
• Maintained accurate records of customer interactions and recovery activities.

Sales / Team Member at Feast Support Ltd. (2015-01 – 2019-12)

• Assisted customers with product selection and inquiries.
• Processed product returns and assisted customers with alternative selections.
• Recommended products and promotional offers according to customer needs.
• Consistently worked toward and exceeded monthly sales targets.
• Conducted product presentations that contributed to increased sales.
• Collaborated with team members on sales strategies and marketing activities.
• Resolved customer concerns promptly to maintain customer loyalty.

B.A. in History – Obafemi Awolowo University, Ile-Ife (2018-01)