Cloud Engineer | AWS Solutions Architect
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Highly motivated and customer-centric Technical Support Representative with a strong cloud computing (AWS) foundation and a proven ability to effectively troubleshoot and resolve technical issues. Experienced in utilizing Zendesk to manage a large online learning community, achieving exceptional customer satisfaction scores, and skilled in communication, problem-solving, and leveraging technology to streamline processes and support a positive user experience.
AWS Solution Architect Associate at ALX | Oct 2023 – present
