Austine Matthew

Remote ready virtual assistant and customer support professional with 8+ years across customer service, virtual assistance and computer operations. I keep inboxes, calendars, meetings and tasks organized for busy professionals, coordinate travel arrangements,

and use AI tools with human review to work faster. I resolved 30 to 40 customer tickets a day in Zendesk and supported a solo attorney across 7 to 8 active client files in Clio. Clear in writing, calm under volume and available to work U.S. business hours.

Independent / Freelance 09/2024 to 08/2026

Virtual Assistant

• Provided remote executive and administrative support: inbox management, email prioritization, drafting professional communications, document preparation, data entry and task follow through.
• Managed calendars, scheduled meetings and coordinated appointments across different time zones.
• Coordinated tasks and kept client work organized with clear status updates, so deliverables were completed on time.
• Used AI tools daily, including Claude, ChatGPT, Microsoft Copilot, Notion and Grammarly, to draft, summarize and organize work faster without lowering quality.

Mr. Akeem Tunde Law Office 05/2022 to 07/2024

Virtual Assistant

• Managed client communication by email, prepared meeting summaries for the attorney and kept follow ups on track across 7 to 8

active client files in Clio.

• Handled digital file organization and document control so the attorney could find case records quickly.
• Carried out database maintenance in Clio, keeping client records accurate and up to date, and handled confidential information with discretion.

Vivi Luxe Production 01/2020 to 03/2022

Customer Service Representative

• Resolved 30 to 40 customer tickets daily in Zendesk through email support.
• Documented each issue clearly, followed up until resolution and kept response quality consistent under volume.
• Onboarded new users within 3 months, providing tailored guidance and gathering customer feedback to improve service delivery.

Digital Cyber Cafe 02/2018 to 12/2019

Computer Operator

• Operated and maintained computers and networks, troubleshooting hardware, software and connectivity faults.
• Prepared, typed and processed documents for walk in clients with accuracy and speed.

B.Sc. Computer Science, University of the People (in progress)

• Senior School Certificate, WAEC / NECO (high school diploma equivalent)
• Customer Experience Certification, HP LIFE