Austyno Man

Receptionist

Talent

Port HarcourtMember since May 19, 2026

Telephone Etiquette/ Guest RelationsAdministrative taskGood computer skill ( recording and scheduling)Confidentiality and customer privacyObservation and MultitaskingReservation ManagementGood house keeping and hygieneRecord keeping and reporting

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Telephone Etiquette/ Guest RelationsAdministrative taskGood computer skill ( recording and scheduling)Confidentiality and customer privacyObservation and Multitasking

About

Professional and personable Receptionist with over 2 years of experience in hotel front desk operations, combined with a strong background in customer care and support services. Skilled in welcoming guests, managing reservations, handling check-ins and check-outs, and delivering excellent customer service in fast-paced environments. Demonstrates excellent communication, telephone etiquette, and problem-solving abilities, with a proven track record of resolving guest concerns and creating a warm, professional atmosphere.

Highly organized and detail-oriented, with experience in administrative support, record keeping, scheduling, and multitasking efficiently while maintaining confidentiality. Committed to delivering exceptional guest experiences and supporting smooth daily hotel operations.

Experience

Receptionist at Royal Inn (2025-02 – 2026-01)

Managed daily front desk operations, handling 40+ guest check-ins/out per day while maintaining accurate booking records and reducing waiting time by over 20%.
Resolved guest inquiries and complaints promptly, achieving high customer satisfaction and contributing to repeat patronage.
Maintained organized reservation and billing systems, improving record accuracy and minimizing booking errors.
Coordinated communication between departments (housekeeping, maintenance), ensuring timely service delivery and smooth hotel operations.

Receptionist at Global Inc Hotel & Suite (2022-07 – 2024-05)

Handled 50+ guest check-ins/out daily, ensuring fast and professional service while maintaining accurate reservation records.
Addressed guest complaints and service requests efficiently, improving customer satisfaction and increasing repeat bookings.
Managed booking systems, payments, and invoicing with high accuracy, reducing billing discrepancies and errors.
Coordinated with housekeeping and maintenance teams to ensure room readiness and timely service delivery, enhancing overall guest experience.