Ayaebi Gillowei

Detail-oriented and highly organised Virtual Assistant with proven experience in administrative support, social media coordination, community engagement, data entry, and customer inquiry management across multiple digital channels. Proactive self-starter who works independently across time zones without supervision, takes initiative on ad-hoc projects, and brings strong written English communication skills to every client and community interaction. Comfortable with LinkedIn, Twitter, and Instagram for content coordination and community engagement.

Experienced in report preparation, digital record maintenance, and executive scheduling support. Fully remote-ready with high-speed internet, power backup, and a dedicated quiet workspace.

Founder / Virtual Assistant and Operations Lead at Falcon (eCommerce Mini-Importation Business) (2026-01 – Present)

• Managed all day-to-day administrative tasks and scheduling for the business, accomplished zero missed appointments and 100% task completion across all operational workflows, measured by maintaining full schedule adherence over a 5-month period, by implementing a centralised calendar and task tracking system in Notion that gave complete visibility into every pending action and deadline.
• Coordinated and scheduled social media content across WhatsApp Business and Instagram to drive product awareness and community engagement, accomplished a consistent content presence across all active channels, measured by maintaining regular posting frequency without gaps throughout the operational period, by creating a structured content calendar in Canva and scheduling posts in advance to ensure continuity regardless of daily operational demands.
• Engaged with the online community by responding to all customer comments, direct messages, and inquiries across social channels, accomplished a 100% response rate with a same-day turnaround policy, measured by zero unanswered messages across all active platforms over 5 months, by monitoring all channels daily and maintaining a professional, empathetic tone in every interaction that reflected the brand's voice consistently.
• Performed accurate data entry and maintained organised digital records across all customer, order, and supplier databases, accomplished 100% data accuracy across all active records, measured by zero reconciliation errors over a 5-month period, by conducting weekly audits of all entries in Notion and Excel and cross-referencing against source documents before confirming any record.
• Handled all customer inquiries via email, WhatsApp, and chat with professionalism and empathy, accomplished zero unresolved customer contacts and a 40% reduction in repeat inquiries on the same issue, measured by tracking resolution outcomes across all channels, by creating structured response templates for common issues and proactively communicating updates before customers needed to follow up.

Lead Content Writer and Project Coordinator at Freelance (2025-10 – 2026-01)

• Assisted with research, report preparation, and ad-hoc project tasks across a multi-client portfolio, accomplished 100% on-time delivery of all written and administrative deliverables, measured by zero missed deadlines across a 3-month engagement, by maintaining structured daily task lists and flagging scope changes proactively before they impacted timelines.
• Coordinated social media content scheduling and stakeholder communications for a music management group, accomplished consistent content output across platforms, measured by maintaining posting frequency and engagement response times agreed with the client throughout the engagement, by developing a shared content tracking document that all parties could update and review in real time.
• Worked independently across multiple time zones without supervision, accomplished full accountability for all assigned tasks with zero follow-up required from clients, measured by 100% client retention across the 3-month engagement, by building a self-managed work routine with daily check-ins, proactive progress updates, and immediate escalation of any blockers.

Environmental Researcher at University of Benin (UNIBEN) (2025-07 – 2025-10)

Maintained accurate research records and prepared comprehensive technical documentation with zero errors under strict submission deadlines, demonstrating the same attention to detail and organised digital record-keeping required in a VA data entry and report preparation role.

B.Sc. in Environmental Management and Toxicology – University of Benin (UNIBEN) (2025)