Ayantoye Busayo

A vibrant, focused and goal-oriented customer service professional, with over 16 years post Nysc experience. I have worked within teams and units leading cross-functional units and teams in target driven assignments with roles in Customer service and branch operations management. I currently work as a branch service manager in a retail market branch developing and implementing strategies to deepening marketing shares through strategic service delivery.

As a customer centric expert, i have deployed my skill set and soft skills in business lead generation. I am a passionate entrepreneurial professional as i continuously challenge and improve my team members, as we add immense value to the organizations bottom line.

Branch Service Manager - Unity Bank Plc. - Mile 12 branch, Lagos

(2022-03 - 2024-08)

Branch Service Manager - Unity Bank Plc. - Ikorodu main branch, Ikorodu - Lagos

(2021-11 - 2022-03)

Branch Service Manager - Unity Bank Plc. - Oregun Rd Branch, Oregun - Lagos

(2021-06 - 2021-11)

Ag. Bsm Head, Customer Experience - Unity Bank Plc. - Awolowo Rd branch, Ikoyi - Lagos

(2020-12 - 2021-06)

Branch service operations management, with 360 service turn around. Articulated platform management procedure for customer retention. Nurtured positive working environment, create a healthy atmosphere.

• HNI class service officer, handling high net worth individuals relationship
• Branch operations management, transactions management, ambience maintenance & platform management
• ATM management
• Advising Designed and deployed branchs pay to experience for TAT (Enabling efficiency of transaction service time)
• Lead and oversee the day-to-day operations of the customer experience center
• Ensuring seamless coordination and driving optimal performance at all times
• Coordinate and optimize the activities of the department to elevate customer experience and engagement, to foster growth and unwavering customer loyalty
• Generate daily transaction service report, review and authorization
• Coordinate daily call center report and profiling of all customers
• Reactivation of rejected loan(s) and troubleshooting
• Liaising with Area managers customers pending assessment
• Liaising with credit analyst on disbursement days
• Report disbursement issues to finance for proper handling
• In charge of customer information update and timely upload
• Escalation of all customers issue to the appropriate channel
• Handling all funds transfer request
• Documentation and data management

Funds Transfer Customer Care - Unity Bank Plc. - Broad street branch, Marina - Lagos

(2019-09 - 2020-12)

Ag. Bsm Head, Customer Experience - Unity Bank Plc. - Ebute Ero branch, Lagos Island, Lagos

(2014-06 - 2019-08)

• Monitored all bank ATMs, Send downloads to ATMs for rebooting
• Inquiries and complain management Outpatients
• Documentation and data management
• Handling all branch funds transfer request

Funds Transfer Customer Experience - Unity Bank Plc. - Balogun business area branch, Lagos

(2012-07 - 2014-12)

Branch Teller Customer Experience - Unity Bank Plc. - Ojuelegba branch, Lagos

(2008-05 - 2012-06)

National Youth Service - Unity Bank Plc. - Igbokoda Branch, Lagos

(2007-01 - 2008-12)

• Handling all branch funds transfer request
• Receiving and paying teller
• Customer service desk

MBA - Human Resources Management - Ladoke Akintola University of Technology, Ogbomosho (2012)

B. Tech - Accounting - Ladoke Akintola University of Technology, Ogbomosho, Oyo State (2006)

Senior Secondary Certificate & Neco - Ojoku Grammar School, Ojoku, Kwara State (2001)