Customer Service Representative - Assets Micro Finance Bank - Ikorodu, Lagos State, Nigeria
(2025-01)
- Respond to customer inquiries through phone calls, emails, and face-to-face interactions while maintaining a high level of professionalism.
- Resolve customer complaints and concerns promptly, ensuring customer satisfaction and retention.
- Provide accurate information on products and services and recommend solutions that meet customer needs.
- Maintain detailed records of customer interactions, transactions, and feedback.
Sales and Marketing Executive - Adron Homes - Ijebu-Ode, Ogun State, Nigeria
(2024-02 - 2024-12)
- Created meaningful conversations with potential buyers—understand their needs and guide them toward the right property with confidence and clarity.
- Delivered exciting property presentations and site tours that make clients visualize their future home and investment instantly.
- Participated in trade shows, sales workshops, sales seminars, and events on behalf of the business to increase visibility.
- Ensured all queries and complaints about company products and services from existing and new clients are effectively and adequately resolved.
Secretary - ISUX Technologies - Ikorodu, Lagos State, Nigeria
(2023-03 - 2024-02)
- Acted as the face of the company and greeted, directed visitors, and directly worked with clients to answer their questions and provided additional support where needed.
- Ensured the confidentiality and security of files and filing systems.
- Took minutes, created reports and memos for senior-level officers as needed.
Front Desk Officer - Tripple A Hotel and Suites - Ijebu-Ode, Ogun State, Nigeria
(2022-05 - 2023-01)
- Served as the first point of contact for clients and visitors, delivering a warm, professional, and efficient front-desk experience.
- Managed high-volume phone calls, emails, and inquiries, directing them to appropriate departments with accuracy and courtesy.
- Greeted guests warmly upon arrival, and handled check-ins and check-outs efficiently.
- Managed room reservations, ensured accuracy, and optimized room occupancy.
English Language Educator - De-Saviour Schools - Ikorodu, Lagos State, Nigeria
(2020-04 - 2022-03)
- Delivered lectures to the student.
- Ensured that all students fully comprehended the taught curriculum and provided support to students who required extra guidance.
- Wrote detailed progress reports on each pupil, relating to the development and learning of individual pupils.
Merchant Agent Services - First Monie (FBN) - Ijebu-Ode, Ogun State, Nigeria
(2018-01 - 2020-02)
- Protected merchants by detecting and stopping fraud before it hits.
- Ensured merchants have smooth onboarding, support, and product usage.
- Monitored high-risk transactions and protected merchant accounts from misuse.
