Ayomide Olagoke

Dynamic and detail-oriented professional with a background in soil resources and environmental management. Adept at driving operational efficiency and fostering a culture of innovation, collaboration and sustainability. Experienced in customer service, sales and team leadership, with proven interpersonal and organizational skills. I am an individual who is committed to excellence, adaptability and proactive problem-solving in both technical and client-facing roles.

Sales Representative - Baxi Onafriq

(2022-01 - 2023-12)

• Promoted and sold company products, ensuring customer satisfaction.
• Provided pre-enrollment advising for prospective clients.
• Discussed account details with customers, recommending products and services based on their needs.

Customer Representative - MTN Office, Ado-Ekiti Branch - Ado-Ekiti

(2020-01 - 2021-12)

• Increased customer satisfaction ratings by 20% over six months by implementing a personalized customer engagement approach and resolving over 95% of customer inquiries on the first call.
• Resolved over 85% of customer technical issues on the first call, software, network, and router problems, resulting in a significant reduction in repeat inquiries.
• Streamlined network-related issue reporting processes, reducing response time for escalated technical issues by 25%, and ensuring timely resolutions for customers.
• Spearheaded in leading a successful SIM migration outreach campaign, transitioning 700+ customers to 4G network services within a three-month period, enhancing overall customer experience in the remote areas of Ekiti State.

Intern Soil Researcher - Ekiti State University Teaching and Research Farm

(2018-06 - 2019-01)

• Arranged and supervised team for irrigation and fertilization of grounds
• Trained seasonal labor for harvest of crops on grounds such as watermelon, corn, cucumber and vegetables
• Assisted in research of chemical fertilizers to promote safe, healthy growth of plants
• Monitored grounds for weeds, pests, plant diseases, and sprinkler system damage
• Tracked and maintained detailed crop records, noting quality and resulting in 16% improvement in quality of corn output
• Supervised, monitored, and maintained experimental cloning of peach varieties and earning.

B.Agric - Soil Resources and Environmental Management - Ekiti State University (2023-12)

Senior Secondary School Certificate - Government Special Science Secondary School, Egbeda-Egga, Ijumu, Kogi State (2013-12)