Ayoola Alaka

I am a finance professional with over 13 years experience in commercial banking, cutting through service management, strategy and business analysis, data analytics, business finance and profitability management.

I am an excellent team player with proven leadership skills, having joined in and led various teams towards optimal performance and quality service delivery, in both official and unofficial capacities.

First Bank of Nigeria Ltd.First Bank of Nigeria Ltd. Sept 2009 - Present

Head, Business Intelligence and Coordination (eBusiness & Retail Products) Jul 2021 - Present · 

· Coordinate the development of Strategy to drive Electronic Business and Retail Products in Firstbank and across its Sub-Sahara Africa subsidiaries.

· Oversee the design and management of the frameworks for performance monitoring and business intelligence for eBusiness and Retail Products Group

· Lead the regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones

· Support Product Managers in finding new ways to attract quality customers, maximize the value of existing ones, and maintain market dominance through innovation

· Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to deepen electronic product penetration.

· Participate in, and lead where appropriate, strategic projects as the subject matter expert in using analytic approaches to support decision-making and positive outcomes

TL, Business Coordination & Performance Mgt. (eBusiness & Retail Products) Jan 2018 - Jun 2021 

• Manage the business performance to drive achievement of the Group’s and the Bank Objectives
• Coordinates the Group’s financial related matters and create financial plans in accordance with bank’s policy
• Develop comprehensive strategy for profitable transaction growth across channels.
• Ensure proper accounting processes for transparent cost reporting and visibility of revenue stream
• Manage comprehensive framework for revenue assurance
• Performance tracking, preparation of performance reports and coordination of monthly performance review sessions
• Group budget preparation, monitoring and implementation
• Develop monthly competitive intelligence reports (presenting opportunities and threats) as a working tool for the Group
• Collect, analyse and manage data for market research, competitive, regulatory and budget analysis.
• Drive the re-engineering of strategic Business processes and perform continuous analysis of the risk management framework in the group.

Head Branch Services Mar 2015 - Dec 2018 

• Planning and execution of service delivery strategies, to ensure operational integrity and achievement of team objectives
• Oversees all financial related matters and create financial plans in accordance with bank’s policy
• Coordinates day-today branch operations to ensure excellent service delivery and protection of bank's assets.
• Management of branch liquidity based on bank’s procedures
• Provision of timely and accurate institutional and regulatory reports
• Ensuring budget discipline and enforcing cost control measures
• Coordination and coaching of team members for the purpose of achieving team and individual objectives and satisfying customers needs

Head Quick Service Point Aug 2013 - Feb 2015 

• Provide overall leadership on all financial, services and business strategies of the Service Point.
• Championed excellent service delivery and business development at the Service Point.
• Supervises GL reconciliations and account proofing

Credit and Treasury Operation/ Customer Service Oct 2010 - Jul 2013 

• Managed the branch’s treasury and investment portfolio and provided guidance to customers
• Account reconciliation and general ledger proofing
• Reorganisation of the branch’s back-office and front-end interface to improve turn-around time
• Handled roll out of the bank’s electronic & retail products at the branch

Retail Marketing Officer Sep 2009 - Oct 2010 

• Marketed banking products and managed relationships with customers
• Handled credit monitoring and recovery

FCIB 2022

FCCA 2021

MBA 2014

BSc. 2007