Baba Julius

IT Support professional with hands-on experience providing technical support, troubleshooting IT issues, maintaining computer equipment, supporting end users, and training staff on digital tools. B.Sc.

Computer

Science graduate with additional experience in customer support, field operations, data management, reporting, and payment technology. Strong problem-solving, communication, documentation, and user-support skills with the ability to diagnose issues and provide practical solutions.

Assistant Technician - Dochgold Global Concept Limited - Area 7, Garki FCT Abuja

(2017-06 - 2019-09)

Providing timely and efficient technical support to end-users, customers or colleagues, which results in the resolution of technical issues and improved productivity and also accurately collect and analysed data which lead to valuable insights, informed decision making and improvement in products.

• Equipment setup and Maintenance
• Assisting with repairs
• Safety compliance
• Assisting with research and development
• Assist the team in developing success stories
• Check and maintain group security measures
• Group monitoring and data gathering
• Working with other partner colleagues to achieve desired goals
• Preparation of annual work plan
• Preparation of progress reports; weekly, monthly and periodically reflecting the highlighted indicators
• Assist with other duties related to the program

Aggregator - KippaPay

(2019-11 - 2021-09)

Successfully deployed and activate Twenty (25) POS Machines and seventy-five (75) ATM Cards.

• Onboarding Agents
• Resolving agents' issues
• Ensuring Agents maximize the use of POS

Field Team lead - Fortis Mobile Money - Wuse FCT Abuja

(2021-10 - 2023-10)

Leading the team to complete projects in twenty (20) LGA in Bauchi State, five (5) LGA in Niger State and three (3) LGA in Gombe State where I lead the team to deploy and activate ATM Cards to beneficiaries.

• Team Development
• Safety record
• Data collection (Details of beneficiaries)
• Beneficiaries' satisfaction
• Timely reports
• Successful Project Completion

Assistant IT Officer (NYSC INTERN) - Adron Homes and Properties - Plot 127 Ako Akoko Street, off Lagos Street Garki 2 Abuja

(2024-04 - 2025-02)

Resolving IT related issues in the head office and other regional offices, repairs and maintaining of IT equipment, projecting in WPR and MPR meetings, conducting of digital marketing training for the Business Executive (BE) and sales marines

• Record keeping of all IT equipment in all various regions
• Timely reports
• Ensuring all IT related issues are resolved

Bachelor of Science - Computer Science - Federal University Lafia (FULA) (2018 - 2023)

Diploma - Product Design - Excellent Basic Computer Institute, One Man Village, Nasarawa State (2014-01 - 2014-07)

West African Senior School Certificate - Arabic and Islamic Secondary School (2006 - 2012)

First School Leaving Certificate - Day Care Nursery and Primary School (2000 - 2006)