Associate Educational Sales Consultant at AOC Schengen (2023-05 – Present)
- Meet weekly and monthly sales target (4 conversion per month at a value of 2500 euros per conversion)
- Optimize data to ensure a healthy profit margin and revenue increases.
- Analyze data to affect an overall increase in the company's profit margin.
- Possess in-depth knowledge of educational services offered, including their features, benefits and applications.
- Establish and maintain relationships with educational institutions, schools, and individual educators.
- Help students through college applications and planning process, understand their needs and present suitable solutions.
- Stay informed about the latest trends, competitor products, and changes in the educational landscape, and use the information to adapt sales strategies and offerings accordingly.
- Work closely with internal teams such as marketing and product development, to relay customer feedback.
- Developed actual sales targets based on the data and patterns put together in Microsoft Excel.
- Assist in training new sales consultant to increase the speed of onboarding.
- Familiarity with ZOHO and SLACK CRM.
- Maintain individual provider files to include up-to-date information needed to complete the application process.
Customer Support/Sales Agent at Eviction Option LLC (2022-02 – 2023-04)
- Implemented sales management by spotting potential sales opportunities by directing them to the relevant team members, resulting to a substantial 70% increase in revenue boost during the initial quarter of the year.
- Provided excellent customer support by addressing client inquiries and concerns promptly and efficiently.
- Emailed required service documents to clients and ensured they are complete and accurate.
- Kept clients updated on the status of their accounts and provided them with any necessary information or documentation.
- Processed client's application and ensured that all necessary information is accurate and complete.
- Submitted client's documents to the leading office/landlord and followed up to ensure timely processing.
- Communicated with the leasing office/landlord on behalf of clients via email to ensure timely and accurate processing of their application.
- Maintained accurate records of all client's interaction and transaction in the company's data base.
- Ensured compliance with all company's policies, procedures and regulations related to data entry, customer support, phone support, email marketing and sales management.
Client Service at Precise platforms (2021-06 – 2022-03)
- Provided clients with updates on promotional opportunities and ongoing progress of the PR campaign, resulting in a noteworthy 60% increase in client retention.
- Regularly interacted with clients through telephone calls, email communications, and face-to-face meetings.
- Collaborated with internal teams (e.g. marketing) and maintained open communication with senior management.
- Responded to clients' inquiries in a timely and professional manner.
- Maintained an accurate record of existing and potential clients.
- Managed PR issues.
- Developed PR campaigns and media relations strategies.
- Sought opportunities for partnerships, Sponsorships, and advertising.
- Prepared and submitted PR reports.
Tele Marketer (Intern) at Samhays Limited (2020-08 – 2021-05)
- Achieved customer satisfaction score of 75% - above target for 2021 by implementing excellent customer engagement tactics.
- Helped customers find specific products, answered questions, and offered product advise.
- Educated customers on special pricing opportunities and company offerings.
- Invoicing
- Assisted in training new customer service team members to increase the speed of onboarding.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assumed responsibilities of the store manager in the manager's absence.
- Documented conversation with customers to track request, problems, and solutions.
Tele Marketer (Intern) at Oracle Experience (2020-01 – 2020-07)
- Influenced sales by 60% by demonstrating and providing information on promoted products/services.
- Distributed products samples, fliers, and brochures.
- Identified interest and understood customer needs and requirements.
- Set booths and promotional stands and sticked products.
- Reported on demonstration related information (interest level, questions asked, number of samples/fliers distributed)
