Balogun Temitope Yusuf

IT Support Specialist with 8+ years delivering hardware, software, network, and CCTV solutions for SMEs and individuals.

Cisco Certified

Technician and CompTIA A+ certified. Proven track record diagnosing complex issues, cutting downtime, and supporting 200+ end users. Skilled in laptop/desktop repair, OS installation, camera systems, and LAN/WAN troubleshooting.

IT Support Specialist at Wankai innovative Material co- Ltd (2026-01 – Present)

• Provide Tier 1-3 support for 200+ users across hardware, software, and network issues, maintaining 97% satisfaction rate
• Install and configure CCTV camera systems for offices and homes, including DVR/NVR setup and remote viewing
• Diagnose and repair laptops, desktops, and peripherals down to board-level, reducing replacement costs by 35%
• Lead network troubleshooting for LAN/WAN, Wi-Fi, and VPN issues. Setup routers, switches, and access points
• Manage Windows OS installation, driver setup, software deployment, and data backup/recovery
• Document solutions and train junior technicians, improving first-contact resolution by 50%

IT Support Specialist / ICT INSTRUCTOR at Federal Technical College, Ijebu Imushin (2023-01 – 2025-12)

• Repairs of Desktops and Laptops computer, printer and scanner maintenance and Training of TVET and TECHNICAL department students on Repairs of computer and Robotics/STEM

ICT Instructor at Federal Technical College, Yaba Lagos (2020-01 – 2022-12)

Teaching students from JSS1-SSS3 on ICT skills such as Artificial intelligence, Robotics, IoT, Web development, Coreldraw, python, Microsoft enterprises, Scratch, Figma, Edublocks, Repairs and Maintenance of computer for TVET and Computer craft studies Technical department, IT Essentials.

IT Support Specialist at Topebally Technologies (2016-01 – 2020-12)

• Performed hardware repairs, OS installations, and virus removal for walk-in customers
• Assisted with structured cabling and network setup for small businesses
• Installed and maintained IP cameras and basic CCTV systems
• Educated clients on system maintenance and cybersecurity best practices

National Diploma in Business Administration – Yaba College of Technology (2019-12)