Banke Alagbe

Results-driven operations professional with 10+ years streamlining workflows, coordinating cross-functional teams, and elevating service standards. Proven track record reducing turnaround times, managing large-scale assets, and translating data into actionable decisions. Proficient in ERP, CRM, and Microsoft Office.

Aftersales Operations Lead - STRONG TECHNOLOGIES

(2022-01)

Lead the organisation's after-sales operations, ensuring efficient service delivery, operational excellence and effective resolution of complex customer issues while supporting overall business performance.

• Led end-to-end operations across multiple service centres, reducing turnaround time by 22% through targeted process improvements
• Coordinated technical, logistics, and customer support teams to drive workflow efficiency and on-time delivery of business objectives
• Prepared operational reports and analysed performance data to inform management decisions and maintain QA compliance

Head – Content Management - STRONG TECHNOLOGIES

(2020-01 - 2022-12)

Directed operational management of digital content while leading multidisciplinary teams responsible for planning, scheduling and quality assurance.

• Governed 100,000+ digital content assets, enforcing compliance standards and establishing quality control processes across operations
• Supervised cross-functional teams, improving workflow coordination and ensuring operational continuity with internal and external stakeholders
• Optimised content acquisition planning in collaboration with producers and strategic partners, strengthening governance documentation

Head of Sales | Showroom Outlet - STRONG TECHNOLOGIES

(2020-01 - 2021-12)

• Drove day-to-day sales operations, overseeing order processing, inventory availability, and customer support for showroom outlet
• Delivered sales performance reports by analysing operational data, enabling data-driven business decisions
• Trained team members and coordinated with suppliers to improve service delivery and sustain operational efficiency

Supervisor – Content & Data Operations - STRONG TECHNOLOGIES

(2014-01 - 2020-12)

Supported operational performance through quality assurance, broadcast monitoring and workflow coordination.

• Supervised content and data operations for 6 years, reducing broadcast errors, coordinating editorial teams, and producing newsletters reaching 50,000+ subscribers

Administrative Officer - BQC Fashion House

(2013-01 - 2014-12)

• Supported office operations through records management, procurement coordination, scheduling, and administrative reporting at BQC Fashion House

Bachelor of Science (B.Sc.) - Microbiology - University of Ilorin (2012-12)