Bashar Tunga

Transforming customer engagement and digital adoption into measurable business growth, I bring over 7 years of hands-on experience across digital banking, account management, trade development, and financial product promotion. Skilled in driving revenue, expanding market share, leading sales teams, and strengthening digital penetration across multiple branches. Adept at e-channels optimization, customer acquisition, fintech integration, compliance, risk management, and data-driven decision-making.

Known for elevating customer experience, exceeding targets, building strong client relationships, and delivering high-impact solutions that support organizational goals.

Key Account Manager - FairMoney Microfinance Bank

(2024-01)

• Managing a diverse customer portfolio while driving loan uptake, repayment performance, and account growth.
• Building strong client relationships and providing tailored financial solutions to support customer needs.
• Executing field marketing campaigns to increase acquisition and strengthen FairMoney's market presence.
• Monitoring customer performance analytics to reduce default risks and enhance portfolio quality.
• Ensuring compliance with lending policies, KYC standards, and operational controls.

Trade Developer - First Bank of Nigeria Ltd.

(2020-01 - 2024-12)

• Supervised 5 branches and coordinated a team of 10 staff, providing leadership, targets, and performance monitoring.
• Drove regional sales performance through structured field visits, digital activation campaigns, and market expansion initiatives.
• Strengthened adoption of FirstMobile, USSD, POS, and agency banking across branches, boosting digital transaction volumes.
• Analyzed branch sales reports to identify performance gaps and implement data-driven improvement strategies.
• Collaborated with branch managers to enhance customer experience, improve service delivery, and maximize revenue.

Digital Banking Officer - UBA Group Plc

(2018-01 - 2019-12)

• Promoted the adoption of digital banking platforms, increasing customer usage and reducing manual transaction traffic.
• Supported customers with onboarding, troubleshooting, and optimizing e-channels performance.
• Conducted product demonstrations and awareness drives to boost visibility of UBA's digital services.
• Ensured compliance with digital transaction processes and customer data standards.
• Provided reports and insights to management on channel performance and product penetration.

Direct Sales Agent (DSA) - Diamond Bank Plc

(2017-01 - 2017-12)

• Led field marketing activities that resulted in significant increases in new accounts and product enrollment.
• Educated customers on digital services, improving adoption of mobile and self-service banking.
• Identified cross-selling opportunities to promote savings, current accounts, and other retail products.
• Collected market intelligence to improve sales strategies and competitive positioning.
• Built reliable customer relationships that enhanced retention and long-term value.

Bachelor of Science - Computer Science - Kebbi State University of Science and Technology, Aliero (2009-01 - 2014-12)