Bank Teller - United Bank for Africa Plc - Kaduna
(2024-01 - 2026-12)
- Assisting with the opening of new accounts, such as checking, savings and money market accounts.
- Taking and dispensing money for deposits and withdrawals.
- Counting and packaging currency deliveries, taking inventory of cash drawers at the beginning and end of shifts.
- Discussing the merits of bank products and services, such as account types and credit assets.
Tele-sales and Customer Support Officer - Wellish Financials - Abuja
(2023-02 - 2024-07)
- Identifying and developing growth opportunities and sales channels. Lead merchant acquisition and sales of products in different sectors as well as creating and implementing strategies to boost sales income Prepare market analysis and market intelligence gathering to develop plans and strategies to locate and develop potential sales partners.
- Generate leads, carryout outbound and inbound calls to prospect, and sending emails.
- Provide support to customers and sales teams to ensure product growth.
- Planning and implementing growth strategies with our marketing, sales, and product teams. Collaborate with other team members and stakeholders.
- Analyze needs of customers, market trends and competition to proffer improved products and plans.
Sales Support Officer - Credit Direct Limited - Abuja
(2021-08 - 2022-12)
- Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions to recommend the right solution to the customer.
- Handle incoming and outgoing sales requests in accordance with predetermined schedules, campaigns and targets.
- Identify leads, qualify and assign to appropriate sales executive for follow-up. Conduct mapping across targeted axis.
- Analyze credit applications using financial ratios based on Trade Partners' records on the ERP systems and advise the supervisor to activate a new credit facility on the system.
Customer Support Officer - Newedge Finance Limited
(2019-10 - 2021-05)
- Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications channels, delivering seamless/personalized customer experience to customers.
- Provide platform training and onboarding for new and existing users. Develop and maintain "user/customer profile" and collect "user feedback".
- Liaise with account settlement teams to reconcile customers' accounts. Also collaborate with other internal stakeholders to ensure an effective resolution process for customers while ensuring due diligence. Recommend new services/solution for improvements by identifying relevant features and benefits.
- Escalate unresolved issues on first call resolution (FCR) to internal stakeholders/backend team and follow up on resolution.
- Document customer interactions when necessary, compiling documents and forwarding information to due parties.
