Beckz

Results-driven Administrative and Customer Service Professional with over 3 years of experience in customer relations, sales operations, and team leadership within the financial and insurance sectors. Skilled in managing client relationships, driving sales growth, and ensuring high customer satisfaction. Adept at problem-solving, data management, and communication, with a strong record of improving service delivery and achieving performance targets.

Passionate about contributing to the success of dynamic organizations through professionalism, initiative, and teamwork.

Retail Customer & Sales Manager - Heirs Life Holdings - Abuja, FCT

(2024-06 - 2025-09)

• Led and motivated a sales team to achieve and exceed targets for financial product sales.
• Conducted bi-weekly training sessions to improve agent performance and service delivery
• Handled customer inquiries and complaints promptly, ensuring professional resolution.
• Coordinated weekly promotional presentations across organizations to boost awareness and drive new business.
• Collected, analyzed, and escalated customer feedback to relevant departments for process improvement.
• Compiled and presented weekly performance reports to agency and regional management.
• Contributed to the company's highest customer satisfaction rating through proactive engagement and professionalism.
• Increased team sales performance by improving follow-up strategies and training methods.

Financial Sales Executive - Prudential Zenith Insurance - Abuja

(2023-05 - 2024-05)

• Promoted investment and savings policies to new and existing clients, achieving an average 15% weekly buy-in rate.
• Handled over 20+ customer interactions daily, providing solutions and information to improve client retention.
• Supported team operations to ensure seamless service delivery and customer lifecycle management.
• Reported key customer issues and insights to management for data-driven decision-making.
• Recognized for consistently exceeding weekly client engagement targets.
• Strengthened customer retention through personalized service and trust-building.

B.Sc. - Intelligence and Security Studies - Novena University (2015 - 2019)