Benedict Owoicho

Warranty Engineer with 7+ years' experience in root-cause analysis, defect elimination, and diesel-generator fault diagnosis. Skilled in warranty claims management, preventive maintenance, and cross-functional collaboration with technicians and manufacturers including ABB, Perkins, MTU and Schneider. Proven record of reducing operational costs and growing warranty-driven revenue.

Warranty Engineer - Mikano International Limited - Ogba, Ikeja, Lagos

(2018-11)

• Prepare business proposals and advise management on warranty grounds; present findings when required.
• Perform root cause analysis to resolve recurring equipment and generator faults.
• Drive defect-elimination initiatives focused on ending repetitive failures.
• Educate customers on load consumption practices to prevent avoidable generator damage.
• Provide technical advice and support to customers and the maintenance team; negotiate technical issues directly with clients.
• Carry out fault-finding and diagnosis for diesel generators, covering both electrical and mechanical systems.
• Approve warranty claims based on findings from head office and branch reports via ERP.
• Liaise with manufacturers including ABB, Philips, Schneider, Perkins, Yorc and MTU on warranty claims and dealer cases.
• Maintain technical libraries and records documenting all maintenance procedures and responsibilities.
• Compile warranty reports and process claims to manufacturers, tracking resolutions to completion.
• Key Achievements: Contributed to a 50% reduction in organizational expenses and a 30% increase in company income through effective warranty claims handling and by equipping technicians with improved maintenance strategies.

Graduate Trainee – NYSC - Benin Electricity Distribution Company (BEDC) - Warri, Delta State

(2016-11 - 2017-10)

• Conducted enumeration of customer premises and analysis of load consumption patterns.
• Monitored, evaluated and reported cases of meter by-passing to relevant authorities.
• Investigated and corrected illegal connections; captured and enrolled new consumers.
• Enforced customer bill payments, including disconnection procedures for indebted accounts.
• Achievements: Captured a significant number of new customers while reducing meter by-pass and illegal connections, increasing company revenue.

Industrial Attaché – SIWES - Benue State Tractor Hiring Agency - Makurdi

(2012-01 - 2012-12)

• Planned and executed scheduled and routine maintenance on tractors, including fault tracing and rectification.
• Participated in preventive, predictive and corrective maintenance programmes.
• Conducted plant inspections, detailed evaluations and reporting.
• Coordinated mechanical repairs on machines and utility equipment; maintained equipment and spare-parts records.

HND - Mechanical Engineering (Power Plant & Maintenance) - Benue State Polytechnic, Ugbokolo (2014 - 2016)

ND - Mechanical Engineering - Benue State Polytechnic, Ugbokolo (2010 - 2012)

Diploma - Computer Operations & Desktop Publishing - Prof Consults Computer Academy, Port Harcourt (2013 - 2013)