Customer success manager
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I am a natural-born organizer who enjoys building long-lasting relationships with clients and colleagues alike.
In the course of my career, I have consistently fine-tuned my interpersonal skill, team-building skills, team management, effective communication (listening, speaking, and writing), negotiation, persuasion, and Portfolio management. My entrepreneurial mindset helps me excel in fast-paced, deadline-driven work environments.
Also, I am equipped to deliver a range of specialties across human resources, Business Consulting, Credit Analysis, B2B Partnerships, SOPs for startups, Digital Payments, and Nonprofit Consulting.
Besides my wealth of experience, I volunteer for a faith-based, purpose-driven, impact-focused, and community-oriented non-profit organization (The Chayil initiative) responsible for helping young girls and women rise from the unique challenges they are constantly faced with to maximizing their potential.
PhastMoney, Yaba 2020 to present
Responsible for managing and growing a portfolio of over ₦400 million in SME financing for over 100 online e-commerce retailers.
Leading sales and client-relationship management, growing the business into new customers and new market segments in alignment with the business focus.
Responsible for market research, analysis, and monitoring of new markets and emerging trends, to develop high-value, SME financing products.
Championed the development and implementation of an evaluation framework to gather customer feedback for the improvement of products and services
Prospecting and forging strategic relationships with relevant stakeholders in the ecosystem that can grow and enrich our financing proposition
B.Sc Agricultural Economics
