Bernadette Azubuike

Bernadette Azubuike is a highly experienced banking and finance professional with over 12 years of expertise in relationship management, business development, credit administration, and customer relationship management. She has a strong track record of driving revenue growth, improving portfolio quality, and enhancing customer retention.

Business Manager - Access Bank Plc - Lagos, Nigeria

(2024-01)

• Achieved 180% of revenue targets
• Reduced non-performing loans from 120% to 0.1%
• Drove growth in deposits, loans, and digital banking adoption
• Improved account utilization and customer engagement

Team Lead - Access Bank Plc - Lagos, Nigeria

(2019-01 - 2023-12)

• Led sales teams to exceed growth targets
• Increased branch balance sheet by 150% and revenue by 120%
• Strengthened customer acquisition and portfolio quality

Emerging Businesses Loan Manager / Relationship Officer - Diamond Bank Plc - Lagos, Nigeria

(2013-01 - 2019-12)

• Managed credit processes, customer profiling, and loan monitoring
• Promoted banking products and expanded market share
• Delivered strong results in cross-selling and customer retention
• Reactivated dormant accounts and ensured compliance monitoring

MBA - Master of Business Administration - University of Cumbria

B.Sc. - Biochemistry - Anambra State University