Bhadmus Segun

Passionate and self-motivated Customer Service Professional with experience supporting customers across e-commerce, telecommunications, and consumer goods environments. Skilled in customer communication, complaint resolution, active listening, customer education, relationship management, and customer engagement. I have demonstrated the ability to work effectively both independently and as part of a team, while maintaining strong customer relationships and service delivery in demanding environments.

My experience includes supporting sales targets, educating customers, participating in customer-focused seminars, and adapting to remote work during the COVID-19 pandemic while maintaining regular communication with users. I am patient, empathetic, highly observant, and committed to creating positive customer experiences and helping customers achieve satisfactory outcomes.

Customer Care Representative - CONTACT SOLUTION CENTER (CONSOL) - Plot C, Block 2, Ilupeju Industrial Estate

(2017-01 - 2020-12)

Accounts/Clients Supported: Jiji.ng • British American Tobacco (BAT) • MultiChoice (DStv)

• Provided professional customer support by responding to inquiries, addressing complaints, and directing complex issues to the appropriate departments for resolution.
• Supported Jiji.ng's sales operations by engaging customers, providing relevant product information, and contributing toward achieving daily sales targets.
• Consistently worked toward daily performance targets, contributing to increased customer engagement and sales activity.
• Represented British American Tobacco (BAT) during a customer seminar where selected customers were invited to participate in an educational session.
• Had the opportunity to speak at the BAT seminar, educating attendees about the effects of smoking and providing responsible information on managing smoking habits.
• Maintained effective customer communication and engagement while supporting MultiChoice (DStv) customers with inquiries and service-related concerns.
• During the COVID-19 pandemic, collaborated with team members to adapt to a work-from-home customer service model while maintaining regular communication with users.
• Increased customer outreach during the pandemic by proactively contacting users, providing information, responding to concerns, and helping customers remain informed.
• Participated in team brainstorming sessions to develop effective approaches for maintaining customer engagement and service delivery during remote operations.

Member, Product Quality Team - BELOXXI INDUSTRIES - Agbara Industrial Estate, Ogun State

(2021-01 - 2022-12)

• Supported the product quality team in monitoring products and maintaining required quality standards.
• Worked collaboratively with team members to identify and address quality-related issues.
• Participated in reviews and discussions focused on improving processes and maintaining product standards.
• Demonstrated strong attention to detail and observational skills in carrying out quality-related responsibilities.

National Diploma - ND - The Polytechnic, Ibadan (2016-12)

Senior Secondary School Certificate - SSCE - Jeed Trinity College (2012-12)